On Monday 3/25 I took my car to get it serviced for an oil change @9am and my car wasn’t ready until 7pm for a simple oil change. My car also needed a new tire, but the oil change took 10 hours so they didn’t have time to replace my tire or plug my tire. If an oil change is going to take all day then I need to reconsider going to get my car serviced here and cancelling my service plan.
3/27/2019
Patrick M. VERIFIED CUSTOMER
Bradley was quick and courteous during the check in process. He updated me with completion time and let me know when the vehicle was ready. Great communication overall.
3/26/2019
Anand Kumar. VERIFIED CUSTOMER
My service was supposed to take 45 mins - 1 hour. I ended up waiting for an hour and 45 mins before I could get my vehicle. Since it was so late I couldn’t use my free car wash as well. I also asked the service department to look at an issue with my wipers and they said they fixed it. But after I got my vwchicle I saw the same issue that was there before. It was never fixed. The representative jazmin was very courteous.
3/26/2019
Katie W. VERIFIED CUSTOMER
Jeremy is always so helpful and honest. That is rare these days.
3/26/2019
Oghenetejiri B. VERIFIED CUSTOMER
Issac went above and beyond for us. he followed up with us and made sure that we got the service we needed. 5 star service.
3/26/2019
Christopher L. VERIFIED CUSTOMER
Thanks....you guys are awesome
3/26/2019
Peter M. VERIFIED CUSTOMER
Great service, thank you!
3/26/2019
Anabelle F. VERIFIED CUSTOMER
Will was courteous and precise with my needs.
3/26/2019
Stephanie M. VERIFIED CUSTOMER
Will is awesome!
3/26/2019
Tamara B. VERIFIED CUSTOMER
Thank you for superior service! I was at the mall down the street from the service center and my car would not start. Will, one of the service guys, did not hesitate to come rescue me and my family from a frustrating experience by jumping me off and later testing my car to make sure I would keep rolling. Thank you Honda for hiring the best!
3/26/2019
Naquisha B. VERIFIED CUSTOMER
It was a little less than expected. The ride to Concord Mills was amazing. I appreciate that service. Brad was engaged with me in conversation about life stuff while working my paperwork. He was informative and thorough. I had a fantabulous day!
3/26/2019
Susan R. VERIFIED CUSTOMER
Recall work was completed quickly.
3/26/2019
Clyde R. VERIFIED CUSTOMER
They were very professional and accommodating. Larry was also a huge help and looked after my best interests. Two stellar men.
3/25/2019
Michele G. VERIFIED CUSTOMER
Great service team Larry was fantastic! !
3/25/2019
Richard K. VERIFIED CUSTOMER
Will is always professional, friendly and helpful.
3/25/2019
Shelia A. VERIFIED CUSTOMER
Brad Dix always gives excellent customer service.
3/25/2019
Lee G. VERIFIED CUSTOMER
As usual, great service!
3/25/2019
Khuanduen T. VERIFIED CUSTOMER
Brad is always awesome.
3/25/2019
Caren E. VERIFIED CUSTOMER
Jessica was wonderful to work with!!! When my total bill was going to be more than I could afford at the time, she suggested the Synchrony payment plan which allowed me to have the necessary work done. I truly appreciate both her professionalism and kindness.