I still dont have my car back. So far i am not happy at all
4/30/2019
Giomer S. VERIFIED CUSTOMER
Jazmin took very good care of me.
4/30/2019
Jean H. VERIFIED CUSTOMER
I liked my service and Larry and all the people who helped me. I left my cell phone in the shuttle and all your people help f me. Was very satisfied with the service!
4/30/2019
Alana M. VERIFIED CUSTOMER
Good service as always
4/30/2019
Carolyn D. VERIFIED CUSTOMER
Considering that I was about to switch because of my previous experience, it was refreshing to have Larry. Thank you, Larry.
4/30/2019
Bobby F. VERIFIED CUSTOMER
William a Great to work with.
4/30/2019
Victoria W. VERIFIED CUSTOMER
Customer service is good. Attendants polite and knowledgeable
4/30/2019
Chris A. VERIFIED CUSTOMER
Isaac is such a great guy. He is very friendly and always ready to help.
4/30/2019
Aditya M. VERIFIED CUSTOMER
Jeremy Holtzclaw has been very helpful. Inspite of not having an appointment, due to my situation (was about to leave out of town next day morning), Jeremy accommodated my service request and took care of the repair. Thanks to Jermey and the entire team!
4/30/2019
Mr Rodney. VERIFIED CUSTOMER
Quick and professional
4/30/2019
Dwight M. VERIFIED CUSTOMER
Outstanding and professional
4/30/2019
Denise N. VERIFIED CUSTOMER
Excellent customer service, very pleasant attitude
4/29/2019
Jeffrey W. VERIFIED CUSTOMER
Kind and helpful
4/29/2019
Karen C. VERIFIED CUSTOMER
Today’s experience was the worst I’ve ever experienced at Honda of Concord!??????????????????????????
4/29/2019
Steven S. VERIFIED CUSTOMER
I was impressed with service .
4/29/2019
Suzanne P. VERIFIED CUSTOMER
First I could not get someone to wait on me. Other people who came in after me were taken before me.
Vehicle problem was not resolved - had never experienced this issue - was instructed that they have no solution and it can sometimes happen.
When the mechanic was driving my vehicle he or she blew out 2 tires. Advisor wanted me to sign off on paperwork that I was responsible for $504.00 for the tires. When I wouldn’t sign I was instructed that I could not have any paperwork.
Wasn’t able to get my car back washed because only one was operational and after waiting for approximately 20-minutes I had to leave.
I dropped off my vehicle at 12:30 on Friday and it wasn’t available until after approximately 1:30pm on Saturday when I was told at 11:15 am that it would be about an hour.
Overall poor customer service at every step. My son was at the part store on Friday and couldn’t get anyone to wait on him either.
4/29/2019
Kelly E. VERIFIED CUSTOMER
Jeremy is the Best. He was very busy however he remain professional and was able to handle my needs as soon as he could. Definitely multi tasking and he remained cool, calm and collected.
4/28/2019
Tom B. VERIFIED CUSTOMER
Jessica was an outstanding ambassador
providing concierge level service to make my
service visit trouble free and attentive to providing service
progress updates. She also directed me as to how to
continue with a schedule for future maintenance
updates for my Accord.