Goudy Honda Auto Repair Service

Sader was great! He even was nice enough to get my car washed! He also explained future service my car required.

Dennis was very helpful and friendly. He kept me informed about my car , what they found out and what need to be done. I talked to him at 7am and he was there at 7pm whenI picked up my car, made sure I understood all the services they have done. And he called the next day to make sure I am happy with the service. Good Man!! ????????

He did not sell me services I don’t need.

Daniel Tieu was great advised me car would be done around 2:00 PM. Just like clock work received a call from Daniel letting me know my car was done. I was also given a rental car at no charge. Goudy Honda is the BEST.

She was very polite and attentive. Her attitude was one of a kind and everyone else at Honda always very nice.i always leave satisfied

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Thank you for a prompt and for accommodating me and for providing me good service. Also appreciate the ride to work and for providing Uber ride from work.

Sader was so helpful, clear, patient, and kind in assisting us. I definitely appreciated his advice and help!

Gracias señor jose f trujillo por su atención y amabilidad y por sus conocimientos por la confianza que brinda alos clientes por el trato y por siempre estar tan de buen humor gracias Honda por tener personal como el señor Trujillo

Francisco Gallegos was very friendly and provided great service during my visit. My concerns were addressed to my satisfaction.Thank you.

Added service that were not explained. Missed appointments due the issues this caused. However I was able to resolve issues with the manager

Dane was terrific

Ivan was great. As always Goudy Service Department did a great job.

Very helpful and supportive, giving useful advises for me to do the maintenance

he insisted that i get the oil grade he wanted not the one i wanted. i felt he just wanted to upsell me. when i didnt agree he told me i can take my car and leave. he was rude and didnt for the customers need.

Sader and Jim “ the service manager” excellent customer services. Always taking care of me. Keep up the great work guys!

Great customer service

Dennis Palacio, Is an excellent Servic Advisor!. Give him a raise..

The majority of your service was good. I was given a warm welcome and the people I came in contact were very nice. I assume that the service to my car was good as well. Dennis mentioned that your Honda service had better customer service that where I purchased my car, at Airport Marina. I write because I cannot say I was “completely” satisfied, and I assume you would like to know that, and why, so you can fix things, to be better. These may seem like little things, but here goes. 1. I was told I could wait for my car, at the customer lounge, and that there was complimentary Starbucks coffee. Well, I was disappointed to find that the coffee machine was out of order, as well as the Lemonade machine. I was told that you had better customer service, than Airport Marina. Well Airport Marina had working complimentary coffee machines, as well as complimentary muffins. 2. I was told that my car would should be ready at around 4:15, and Dennis said he would call or text me, as well as come to me, in the customer waiting area. Well, 4:15 came and went. I waited patiently. No one called or came to me. I waited until 5:30, wondering, is there something wrong with my car. So I went back to the service area. They checked on my car and said it was done and they had the paperwork, but needed to check with Dennis about a charge. Well, Dennis was not there, and did not answer his cell. I waited, and In about 5 or 10 minutes, I was cleared to go. But, no one ever called me, or came to tell me when my car was finished, as was told would be done. I wonder, how long was I waiting there, when my car was really finished. Was I waiting patiently, for one and a half hours, for nothing?

Wilson did a great job assisting me! He was very informative and helpful with all the questions I had. He also went out of the way to make sure I was getting the services I needed. This is the first time I felt as if a Honda representative wanted to help me.