Sader was exceptional in providing me with excellent customer service. He never fails to deliver on his promise to take care of me and my brother in law, Jimmy who also owns a 2017 Black Edition Honda Ridgeline. He is an excellent and very valuable asset to the Goudy Honda family. Keep up the great work. Thank you so much!
8/15/2021
Yan L. VERIFIED CUSTOMER
Advisor were not professional compared to the previous service times
8/15/2021
Vicente M. VERIFIED CUSTOMER
exelente trato gracias por ser amable ????
8/15/2021
John H. VERIFIED CUSTOMER
Wilson was friendly and so were others. Checking in and out were hassle free. Great experience. Thank you.
8/15/2021
Michael M. VERIFIED CUSTOMER
Mike is the best service rep at any auto company ever. Very informative, kind and prompt. Fantastic!
8/15/2021
Evalene L. VERIFIED CUSTOMER
Neil really took care of us! He kept us updated while we were waiting for a delayed shipment of a part, made sure to inform us what needed to be done and let us know if time changes were made during the day. I had complete confidence that we were cared for even if it took a while through no fault of Goudy. Neil gave us fantastic service. Thank you so much!
8/15/2021
Jariya K. VERIFIED CUSTOMER
Sader was exceptional , turned a bad situation ( a/c broke on our leased 2918 civic ) into a very nice experience , took very good care of us , fixed the problem, apologized, even though it wasn’t his fault of course , very cordial and extremely professional. A great asset for your dealership. We will definitely come back . We also have a 2017 , which we will also bring for services to your place .
8/15/2021
Marvin B. VERIFIED CUSTOMER
He is a very pleasant person
8/15/2021
Jirayu P. VERIFIED CUSTOMER
Satisfied about the job but only I have to wait for a long time
8/15/2021
Srinivas C. VERIFIED CUSTOMER
Not sure why it takes 4 hours to replace knock sensor harness. You are charging atleast 3 times more than fair price
8/15/2021
Jose G. VERIFIED CUSTOMER
The problem seems to go unsolved waiting for engineers and still not sure if problem will be corrected . Car has been in for this problem before. Also when locking car up car would not start so in was taken back in for battery replacement.
8/15/2021
Ping C. VERIFIED CUSTOMER
He can resolve my problems.
8/15/2021
Arturo R. VERIFIED CUSTOMER
Demasiado espera!!!
8/15/2021
Barbara H. VERIFIED CUSTOMER
The service provided by Sader & Goudy Honda was greatly appreciated.
8/14/2021
Teresa G. VERIFIED CUSTOMER
Safer Gonzalez provided excellent customer service. He was very knowledgeable and honest with the situation at hand. We still have one pending item that requires management level. There is paint on the hood, trunk and front side hood that is peeling as if it was nail polish from a finger nail. This is not acceptable as the car is only 5 years old. We will be contacting management to assist with the situation.
8/14/2021
Jin C. VERIFIED CUSTOMER
Worst service ever!
Mike must be a racist that he hates Asian
8/14/2021
Rolando J. VERIFIED CUSTOMER
Excellent job,, thank you
8/14/2021
Jim T. VERIFIED CUSTOMER
Even with an appointment, it was up to 3 plus hours. While waiting to get checked in, I confirmed they would drop me off and picked up and was told yes. I was told to go to the cashier to make arrangement. She told me I would only be able to be dropped off and not picked up because the were short handed.. This sounded like the Honda service in Woodland Hills (scammers) sales talk and run around. I asked for my car back which took about 10 mins and left. I'll be going to an independent auto service from now. If you really value our survey, read Yelp’s reviews. With your long wait, you won't miss me.
8/14/2021
George C. VERIFIED CUSTOMER
This is where I bought my car and expect good service and the team hasn't failed me yet. Thank you.
8/14/2021
Delta B. VERIFIED CUSTOMER
Windshield wiper container is empty even theu indicated it was green. Ivan asking a physical copies of my me.getting a total of 4 oil changes that were handwritten with Goudy Homda current/former employees by emailing pictures of to him were not enough for me to get free oil change. Because of that, I felt Goudy Honda has "No HONOR SYSTEM". He seem concern about his number quotas by saying if I wanted to use the coupon, I need to make with the employee who gave me coupon. But he retracted.
I know he is doing his job and his hands are bind by whatever policies you guys have. But at the end of it it all, today services was poor ( no liquid on my windshield and who knows what else)
poor customer service cause due to not honoring employees promises ( even though I told Ivan before that previous gentleman gave me free oil change with a picture and considering we are at a digital age).