Wait times are too long and having an appointment means nothing. I was there 5 hour's.
5/30/2021
Donchae C. VERIFIED CUSTOMER
The service was fast and my car is running better than it did. I love Honda
5/30/2021
Cynthia C. VERIFIED CUSTOMER
Ric was great.He apologized for how long the service took. They were so busy so it was not his fault at all. Despite that he kept a cheery disposition which was infectious. Spreen should be happy to have him!!
5/30/2021
Donna B. VERIFIED CUSTOMER
Johnny was great! Kept me undated and when I couldn’t get car before closing he made arrangers so I could get it later. And repair was covered at no cost to me!
5/30/2021
Robert C. VERIFIED CUSTOMER
Rachelle, my Service Advisor was exceptional. She always take care of my vehicle needs, recommend future service and explained in details what was done and more.
She’s a keeper as you probably know.
Excellent customer service and very pleasant to talk to.
5/30/2021
Paul E. VERIFIED CUSTOMER
I am very very satisfied
5/30/2021
Toshiba Y. VERIFIED CUSTOMER
Rachelle did such an amazing job with helping me. She is so nice, patient, very helpful and very informative. Thank you for your help! I greatly appreciate it.
5/29/2021
Meta N. VERIFIED CUSTOMER
Friendly and very fast service.
5/29/2021
Christine W. VERIFIED CUSTOMER
Efficient, professional
5/29/2021
Darold R. VERIFIED CUSTOMER
Love getting Rachelle as our advisor. She is so helpful and knowledgeable!
5/29/2021
Stephen J. VERIFIED CUSTOMER
Great job/service!
Thanks to Rachelle and everybody that worked on my Accord.
5/29/2021
Raquel M. VERIFIED CUSTOMER
Great job.
5/29/2021
Cicely S. VERIFIED CUSTOMER
**I don't want to be contacted.** The reason why I wasn't satisfied is because my husband called to make an appointment for an oil change and to have the brakes checked since we have a long road trip planned. He was told that no appointment was needed, and to just bring it in. However, when we brought it in today, he was told that he needed to leave the car overnight for them to check the brakes. This information was not related to him when he called to attempt to make the appointment, which again, was why he tried to make an appointment for this service to ensure the service department had enough time.
5/29/2021
Michelle M. VERIFIED CUSTOMER
Danny was AMAZING!!! I am very pleased with everything. Your shuttle driver is amazing too!! Thank you!!!
5/29/2021
Terrell E. VERIFIED CUSTOMER
Jesse’s professionalism and customer service was outstanding. I was very satisfied with my visit.
5/29/2021
Alex L. VERIFIED CUSTOMER
Everyone was extremely helpful and professional.
5/28/2021
Patricia A. VERIFIED CUSTOMER
This is not the first time I have had a bad experience with your service department. My boyfriend also works at a service department as a service writer and when I told him what happened he told me how shady your service area is. I went in to have some issues diagnosed. I was going to be charged to different diagnose fees for two different issues., which I understand. But your service writer said if it’s something obvious the technician should be able to know what it is. Nothing was told except for the one diagnose I wanted. I went to my boyfriends that day and turned on my car and he said it’s making the noise because of the leak, you’re low on fluid. He then asked if Honda told me that and I said no. So your service told me the issue of the leaking because I paid to have it diagnosed but couldn’t tell me the second problem which was the noise was happening because the first problem. Super shady. I’m sure I would have been told if I had paid. I would never recommend anyone going to your service department.
5/28/2021
Brian B. VERIFIED CUSTOMER
Ric did a phenomenal job and needs a raise or at least an all expenses paid trip to the vacation destination of his choice.
5/28/2021
Juan S. VERIFIED CUSTOMER
I had an issue before last time I went they couldn’t find my car and my keys and because of that you guys called me offering me an (AB1 service if I’m lit wrong)
Which supposedly is oil change tire rotation break inspection and not tu see what else but when I got there the guy who was helping me said I did not have anything in my profile he was going to charge for the oil change then i obviously mentioned the AB1 service and he said oh yes but that’s just for oil that’s it
At the end I had to insist like I had to insist for something you guys supposedly have already put on my profile like notes or whatever you guys had to put in my profile to know that I had AB1 service