Appreciate what you did in a timely manner. But failed to check front driver side tire as requested had to take it to Pep Boys.
10/16/2019
Jessica N. VERIFIED CUSTOMER
My advisor had a great customer service.
10/16/2019
Cindy M. VERIFIED CUSTOMER
Sabastian and the drivers to Costco and back were terrific!
10/16/2019
Marilyn W. VERIFIED CUSTOMER
Rachelle was great. She was excellent from start to end.
10/16/2019
Rafael C. VERIFIED CUSTOMER
The service advisor was good. However, this is the second time that I have received an “inspection sheet “ with my service that wasn’t accurate. The first time (2 service visits ago) my fluids said that they were checked and topped off which they weren’t. This time, my inspection report stated that I needed a cabin air filter which is incorrect. I replaced it myself a few weeks ago. The report was just simply recycled from my previous visit which was about a month ago. I’m starting to lose trust in this service department.
10/16/2019
Charlotte A. VERIFIED CUSTOMER
Adam was very helpful and listened closely to what I needed taken care of for my car.
10/16/2019
Renee V. VERIFIED CUSTOMER
Molina is amazing and truly helpful, as everyone I interacted with today. Never a disappointment when I come in. Everyone is always so helpful too.
10/16/2019
Angela D. VERIFIED CUSTOMER
The representative that assisted me with this service visit, Rachelle, was very helpful, knowledgeable, and accurate about the timeline to expect the service would be completed by.
10/16/2019
Vickie G. VERIFIED CUSTOMER
Great service!
10/16/2019
Deanna M. VERIFIED CUSTOMER
Fast service
10/16/2019
Diane S. VERIFIED CUSTOMER
They were very efficient.
10/16/2019
Mark M. VERIFIED CUSTOMER
Friendly & kept me informed. Great employee!
10/16/2019
Nuvia S. VERIFIED CUSTOMER
Great Job Like Always ! No Complains ! Awesome Service Rep !
10/16/2019
Jennifer H. VERIFIED CUSTOMER
The only downside of visiting Doreen is the excessive reaching out that is done by their associates to get a good review. In the past 48 hours, there has been a phone call, a voicemail, two texts and an email. Supposedly,there will be more coming from corporate. Why do you need such validation?
10/16/2019
Orson W. VERIFIED CUSTOMER
Danny did an excellent job however the service drive on picking my car , they should have left it unwashed.
10/15/2019
Mike K. VERIFIED CUSTOMER
It took longer than normal
10/15/2019
Angel A. VERIFIED CUSTOMER
Please make changes to the shuttle bus system. I bring my car here because I thought the service was available to me when I need it. I understand delays and timing but an hour goes by and no update on a shuttle. Also, when asking for an update on my car, I had to wait an hour for my service advisor to get back to me. The lack of communication and accommodation made my experience today a bad one.
10/15/2019
Susan B. VERIFIED CUSTOMER
Spreen service department is very efficient and has quick turnaround down to a science. I feel treated very well when I go to Spreen.
10/15/2019
Darlene P. VERIFIED CUSTOMER
Rachelle was very helpful and professional.
10/15/2019
Scott K. VERIFIED CUSTOMER
Vehicle Inspection report was blank. It took several attempts to contact my service advisor by phone and text.