I called ahead of time to see if the location was busy for an oil change. They said no and the usual oil change is 1 hour. That is pretty long for an oil change and inflating tires and checking fluids etc. But I figured that would be the maximum time as no one was waiting and it was 130pm on a Wednesday. My car was just sitting in the service area with the hood open for at least 45 mins. I asked them to check for me if anything was wrong w my vehicle. No they just need to put the oil in and it will be done. It's taking so long because if the inspection. You guys do this everyday. I'm not sure why inspection is taking that long. I don't like to be in the dark about the reasons I'm waiting. So when an hour hits and my vehicle is still in the same spot I ask someone else to check on it. They said it's almost done they just need to put oil in it. 1hr 20 mins at least... My car is finally done w a simple oil change. And when I get it back it has a message about the oil being 100% that I cannot easily get off the screen I'll have to spend more time reading the manual to set it to the Normal screen setting.
Honda should have the best service. Hoping they did the oil change correctly.
1/14/2021
Charlotte R. VERIFIED CUSTOMER
Service dept attendants are all hospitable.
1/14/2021
Ed E. VERIFIED CUSTOMER
Great service ill definitely be back
1/14/2021
Adam R. VERIFIED CUSTOMER
Adam **** was exceptional
1/14/2021
Enrique G. VERIFIED CUSTOMER
Jesse was amazing and explained the entire process to me. I felt at ease and everything was done quick and to my expectations. Thank you!
1/14/2021
Reitzler Fam. VERIFIED CUSTOMER
Very happy with work and way it was handled.
1/14/2021
Dorothy H. VERIFIED CUSTOMER
Service advisor was courteous
Car maintenance was completed in
timely manner
1/14/2021
Lexie H. VERIFIED CUSTOMER
The service was fine and the staff was friendly. My car shows the check air bag light and I thought that would be fixed. I wish that could have been explained when they looked at the car.
1/14/2021
Huggo M. VERIFIED CUSTOMER
Had a great experience, great service advisor.... thank you
1/14/2021
B.J. D. VERIFIED CUSTOMER
I always feel comfortable when my car is serviced by your mechanics as I know they are skilled, knowledgeable and will take care to ensure my car is working perfectly when I leave.
1/14/2021
Ana S. VERIFIED CUSTOMER
Johnny was great answered all my questions and was very helpful
1/14/2021
Brenda C. VERIFIED CUSTOMER
Fast & friendly, thank you
1/13/2021
Ofelia H. VERIFIED CUSTOMER
I loved how fast and efficient the work was completed in. I liked that him and Danny came and got me from the lobby ever time the job is done when I turn in my car with them. Great customer service!
1/13/2021
Karey W. VERIFIED CUSTOMER
Came in for an oil change and a whistling noise that I hear when accelerating and was told that everything is working fine. If the noise gets louder then bring it back. Then after further questioning of the noise I was told that it looked like the turbo was messed with (insinuating I modified the car) and that if Honda Tech line was called and they saw that I modified it my warranty would be void.
I have not modified this car beside adding the window visors to the front and rear windows. I’ve also brought the car back to this location multiple times for routine maintenance and have never once been told anything about the turbo looking like it was messed with, which now adds more for me to worry about.
To be told to come back when the annoying whistling noise gets louder and to more or less be threatened with a call to Honda tech, what’s that about? Is every Si owner assumed to have modified the car at this location?
1/13/2021
Patricia W. VERIFIED CUSTOMER
Great customer service
1/13/2021
Jessica B. VERIFIED CUSTOMER
excellent service, really professional attention! very satisfied ????????
1/12/2021
Rhonda B. VERIFIED CUSTOMER
Great service as usual.
1/12/2021
Goutam D. VERIFIED CUSTOMER
Great service
1/12/2021
Estevan V. VERIFIED CUSTOMER
Ricardo exemplified the true meaning of having a delightful customer service experience. He was sincerely helpful, knowledgeable, and created a positive exchange with regards to all questions about my vehicle. Above all, he established a genuine connection with me, the customer, with effective communication and an excellent attitude.