The text notifications came in entirely too late. The last notification stating that the car was ready came in at 6:14 over six hours after the car had been returned.
10/3/2018
Willy B. VERIFIED CUSTOMER
Freddie was very professional and courteous. Kept me up to speed and communication was great. Good job freddie
10/3/2018
Firas A. VERIFIED CUSTOMER
It was great service and friendly
10/3/2018
Mary Z. VERIFIED CUSTOMER
Everything was handled perfectly everyone was more than helpful and everything was finished perfectly on time I am always totally satisfied when I have to bring my car in for anything everybody is always extremely helpful and kind and considerate thank you
10/3/2018
Valerie H. VERIFIED CUSTOMER
I’m frustrated by the reps trying to convince me to do unnecessary maintenance. He was insistent that my transmission fluid looked awful and desperately needed to be flushed, despite the fact that I had the transmission flushed at Honda 8 short months ago! I’ve also had other mechanics laugh at me for going in for service on brake pads and rotation, because they were completely unnecessary. This was after your reps told me how urgent these things were. I was so worried yesterday that Honda had charged me for a service they had not performed, I almost went to an independent mechanic for evaluation. Luckily my husband was able to check the fluid and determine it was in fact changed. I have come to the conclusion that I will never again believe your service techs, which is too bad, because there may be a real problem someday and I won’t believe them.
10/2/2018
John B. VERIFIED CUSTOMER
Returning from my appointment at Katy Honda a received call The there is a recall with my back up camera
You would think someone should / could have check a car recall
10/2/2018
Deborah C. VERIFIED CUSTOMER
Joshua was very friendly. The time for service was almost to the minute.
10/2/2018
Leonid G. VERIFIED CUSTOMER
Everything was perfect no hustle, no problem. Waiting time short.
Thanks
9/30/2018
Philip B. VERIFIED CUSTOMER
I appreciated the feedback from Nathan about which service items were needed today, and which ones could wait until the next service.
9/30/2018
Dennis T. VERIFIED CUSTOMER
Orlando was friendly and quick with my car! Thanks man
9/30/2018
Rocio D. VERIFIED CUSTOMER
Joshua Minor, has been of great help both of the times I’ve had to take my car to the service center, he is the definition of what giving great customer service is all about.
9/30/2018
Maria P. VERIFIED CUSTOMER
Excellent service
9/30/2018
Ralph C. VERIFIED CUSTOMER
Excellent service I Josh thank you sir
9/30/2018
James W. VERIFIED CUSTOMER
The gentleman who helped me was a genuine all star!
The service he provided me was timely, helpful and thoughtful.
It made me glad that I bought my car at Honda cars of Katy!