Matthew was very nice, congenial, gave me all the info I needed. Thanks for your help.
1/29/2020
Mark C. VERIFIED CUSTOMER
Great customer service.
1/28/2020
Jeremy R. VERIFIED CUSTOMER
Awesome employees and customer service was through the roof.
1/28/2020
Omar C. VERIFIED CUSTOMER
Very good job Mathew you are very professional keep up the good work my wife and I where very happy with your professional service
1/27/2020
John O. VERIFIED CUSTOMER
Matthew point?d out needed repairs appreciate his help
1/26/2020
Sheerali P. VERIFIED CUSTOMER
To begin, my dissatisfaction is not with Bobby. He is one of the reasons I service my car there. He is great and trusted. I have seen him with other customers and provides the same respect and kindness.
My dissatisfaction is about my car not being serviced to the standard I and more importantly Acura would expect. My wheel alignment was significantly off and knowing that my wife drives this car and shuttles the kids on a daily basis does not instill trust and safety that I would expect from servicing my car at this dealership. I had to go back twice to the dealership. Where did the standard work devote? Was a test drive conducted after the first alignment? Etc.
Happy to discuss further ****-****-xxxx but truly this may be my last service appt at this dealership. I usually am an even killed and calm fellow but this incident did not make me happy. Wanted to share my feedback and honesty. Thanks for allowing me to provide my feedback.
Please note again this is NOT a reflection of Bobby. He is deserving of the highest ratings and honors.
1/26/2020
Javier M. VERIFIED CUSTOMER
I MADE IT VERY CLEAR TO ROBERT HOWARD (Service Consultant) TO "NOT" ROTATE THE TIRES ON MY VEHICLE!
MY REQUEST WAS NOT RESPECTED! AND, OF COURSE, THE TIRES WERE ROTATED! THIS IS COMPLETELY FRUSTRATING!
I DON'T HAVE THE TIME TO RETURN TO YOUR DEALER TO CORRECT YOUR MESS-UP. NOW, I HAVE TO PAY A THIRD PARTY TO ROTATE THE TIRES BACK TO HOW I HAD THEM. WHY????
THIS IS NOT ACCEPTABLE!
BY THE WAY, THIS OCCURRED AFTER THE OTHER MALE CONSULTANT, THAT WAS THERE, REFUSED TO HELP ME & I HAD TO SWITCH OVER TO ROBERT!
IF THE MECHANICS ARE BEHIND, THEN MAYBE THERE SHOULDN'T BE ADDITIONAL SERVICE ACTIONS PERFORMED BY THEM UNNECESSARILY!
1/26/2020
Piya L. VERIFIED CUSTOMER
He was wonderful, very courteous, polite, and helpful!!!
1/26/2020
Matthew R. VERIFIED CUSTOMER
Bobby is the reason I come to Spreen Acura. He is very knowledgeable and honest. I trust him with every decision related to my car. As long as he is there I will keep bringing my Acura RLX to Spreen. When he leaves I'll probably start going to my mechanic that does my other cars.
1/26/2020
James H. VERIFIED CUSTOMER
Bobby and the service team have always been very professional, courteous and thorough. I’ve had every Acura I’ve owned (5) serviced at this location
1/26/2020
Christopher R. VERIFIED CUSTOMER
Bobby is an outstanding device advisor
1/26/2020
Ted P. VERIFIED CUSTOMER
Bobby is the Greatest.I trust him. Always treats us like V.I.P'S.
1/25/2020
Rhodora A. VERIFIED CUSTOMER
He did a really good customer service experience for us. The car was teady as promised.
1/25/2020
Kristi M. VERIFIED CUSTOMER
Very satisfied with the service provided by Bobby. He answered all are questions to our satisfaction. He was very attentive and helpful to our needs. Will definitely bring our car back for any service needs. Thank you Bobby!!
1/24/2020
Steve A. VERIFIED CUSTOMER
Bobby was great, as always !
1/24/2020
Marilyn M. VERIFIED CUSTOMER
Always very satisfied!
1/23/2020
Patricia D. VERIFIED CUSTOMER
Bobby is very helpful. He kept me update about my car. Thank you so much.
1/23/2020
Nizar I. VERIFIED CUSTOMER
Quick repair and maintenance service.
1/23/2020
Monica W. VERIFIED CUSTOMER
Appreciated how he kept me updated with vehicle status