When I had a problem last month with my car not starting, I specifically knew it was not the battery. It was only a year old and I had it tested before bringing it to the dealership. However, the dealership told me it was the battery and had me replace it. Not even one month later, my car is back with the same problems. This time, I was told, was an issue with the starter. I feel certain that my battery never truly needed replacing and that I was taken advantage of. Thankfully, Randy was able to give me a discount on my starter. It’s been extremely frustrating to have a car in for repair/maintenance 3 months in a row.
7/13/2020
Jeffrey H. VERIFIED CUSTOMER
Dwain has always gotten our vehicle taken care of whether it was scheduled maintenance or an unexpected problem, he has made us feel like a priority every single time. The work has always been completed quickly and I feel confident that it has been done well. We have over 188,000 miles on our 2012 Pilot and Dwain has taken care of it every mile along the way. His service level and dedication is the reason that my next car will also be a Honda.
7/13/2020
Russell H. VERIFIED CUSTOMER
Dwain Scheller is great to work with and very honest.
7/12/2020
Stacia M. VERIFIED CUSTOMER
Randy was super helpful throughout the entire experience. Hope I can schedule more appointments through him in the future.
7/12/2020
Gregory S. VERIFIED CUSTOMER
Great personal service
7/11/2020
Jon B. VERIFIED CUSTOMER
I am completely satisfied with this dealership.
7/11/2020
Chad/Diane H. VERIFIED CUSTOMER
Randy is another great guy to work with ????????????
7/10/2020
Jacques C. VERIFIED CUSTOMER
My vehicle has been serviced by Serra for the past year, and this is the second time I’ve had Cody as my advisor. He’s very knowledgeable and had my car ready ahead of schedule. Thank you for the great service!
7/10/2020
Terry B. VERIFIED CUSTOMER
Thank you! Courteous, professional, helpful.
7/9/2020
Michael A. VERIFIED CUSTOMER
Always looking out for the customer!
7/9/2020
Ross B. VERIFIED CUSTOMER
Cody was very helpful, explained everything thoroughly and listened intently of my explanation on what might be wrong with the CRV.
7/9/2020
David O. VERIFIED CUSTOMER
Thanks
7/8/2020
Ruth R. VERIFIED CUSTOMER
The shuttle service was very good and helpful.
7/7/2020
Mary H. VERIFIED CUSTOMER
Dwain and Floyd did a great job on my 2000 Honda Accord! Thanks and my cell is ****-****-xxxx same as our home number as this is my husband’s cell. Mary H
7/7/2020
Brian M. VERIFIED CUSTOMER
Fantastic!
7/6/2020
Stephen N. VERIFIED CUSTOMER
I was hoping that in that first hour I would be able to see something I wasnt able to find out myself. I know its kind of an abstract issue that really requires a bit more time however for the price of service and the expertise I expected more. Now I'm back to square one with more theories that I've already contemplated.
7/6/2020
Tim H. VERIFIED CUSTOMER
Cody was professional and courteous.
7/6/2020
Jennifer A. VERIFIED CUSTOMER
Customer service was excellent! Thank you!
7/6/2020
Bruce A. VERIFIED CUSTOMER
Cody was extremely helpful, as was the entire service department. I came in with a serious problem and no appointment. I left with everything fixed 3hours later. Thank you.