You’re Team was 1.5 days late from the original agreement.
You’re Team didn’t call me back when as they agreed that they would.
You’re Team didn’t discount the price in regards to their repeated mid promises.
On a scale of 1-10 with 10 being excellent customer service I would give your Team a 3-4!!!
Put simply your Team failed miserably in the customer service Dept.
It’s to early to tell if the repair made is a permanent fix...
You’re Team charges a premium price and you delivered subpar service.
If you own this organization I can only say good look you might want to look for a better investment.
9/16/2020
Bruce B. VERIFIED CUSTOMER
Our comfort while waiting for the car to be serviced was important to Randy. He took good care of us & the car.
9/16/2020
Danielle D. VERIFIED CUSTOMER
Comfortable waiting area, finished right on time!
9/16/2020
Carl F. VERIFIED CUSTOMER
It was a pleasure working with Yomani, he took very good care of me!
Definitely a great asset for Serra!
9/16/2020
Joseph A. VERIFIED CUSTOMER
Thank you for the quality service and great staff.
9/16/2020
Barry K. VERIFIED CUSTOMER
Very satisfied
9/16/2020
Jane R. VERIFIED CUSTOMER
Everyone on the team was awesome!
9/16/2020
Cheryl W. VERIFIED CUSTOMER
Love working with Dwain. He is always professional and courteous.
9/16/2020
Racquel R. VERIFIED CUSTOMER
Dwain was fantastic as always! I seriously love going to Serra Honda and won’t go to anywhere else for my car needs! I’m also making Serra Honda my Boyfriends number one choice for his car needs as well! I always leave this place satisfied and happy! Dwain let me know right away when our family car had safety issues and had it fixed ASAP! Love this place!
9/16/2020
Karen K. VERIFIED CUSTOMER
My experience was outstanding as it always is????
9/16/2020
Jeff &. VERIFIED CUSTOMER
Always cornel thanks
9/16/2020
Robert J. VERIFIED CUSTOMER
Dwain is a gem! Very helpful, knowledgeable and very nice
9/15/2020
Judith R. VERIFIED CUSTOMER
Dwain is courteous, helpful, friendly and professional. A huge plus to your staff!
9/15/2020
Ann N. VERIFIED CUSTOMER
Always a good experiance!
9/15/2020
Ronalyn (Ronnie). VERIFIED CUSTOMER
He was excellent, helpful, and informative... and sensible about an old car and the necessary repairs.
9/15/2020
Mary S. VERIFIED CUSTOMER
I could do your commercials! I love your customer service. The waiting area is comfortable, and even now, during the pandemic, I felt safe and comfortable. It was a long wait today, but I was told up front that it would be and I appreciate that. And CB the CB price CB is fair. See you next time
9/15/2020
Susan A. VERIFIED CUSTOMER
Fast, friendly, reliable service always. 100% satisfied and I highky recommend Serra Honda service and Cody :)
9/15/2020
Pamela D. VERIFIED CUSTOMER
It took two hours for me to get an oil change and tire rotation. Fortunately I didn’t have any other appointments this afternoon.
9/15/2020
Marilyn G. VERIFIED CUSTOMER
Always satisfied with service Design provides
9/15/2020
Debbie R. VERIFIED CUSTOMER
Great service advisor. He was very helpful. He made arrangements for a shuttle for me. The staff that cleaned my car did an excellent job. Thanks Honda staff.