Phil did a great job and the service was very fast. Only suggestion is that you would provide a car wash with each service, that would be a very nice benefit that other dealerships do when you go for service.
9/28/2024
Rebecca M. VERIFIED CUSTOMER
Dwain is always so kind and helpful. He was able to squeeze my appointment in at the last minute and the service team gets my vehicle in and out quickly. Love Serra Honda!!
9/28/2024
Jennifer L. VERIFIED CUSTOMER
Quick and easy getting in and out for oil change and tire rotation
9/28/2024
Taylor P. VERIFIED CUSTOMER
My complaint isn’t against the person who helped me, because I know their hands are tied. However, when trying to get my starter replaced, the price was outrageous. The part (starter part) that I was told would be $600, when I look at Grandville Serra Honda’s personal part and accessories site, it tells me the part is $375 with a discount of around 29%, so it was roughly $265. How is Honda charging $400 more for a part that on their site it is $265. I think that is highway robbery. I understand that dealerships need to make money, but that is almost 200% more. That is also just the price for the part, not even including the service/installment fees. I was going to be charged $1200 to get it done. I can go anywhere else and get it done for atleast $700. I’ve had great experiences with the salesmen in the dealership but not the Honda’s service department itself and how much they charge.
9/27/2024
Lisa H. VERIFIED CUSTOMER
I’ve never been more satisfied in my life
9/27/2024
Jeffrey S. VERIFIED CUSTOMER
Cam is a top notch professional! To soon to tell about the work that was done but so far seems real good!
9/27/2024
Douglas B. VERIFIED CUSTOMER
Very pleased with Davin. He went above and beyond to help us. And answered all our questions.
9/27/2024
Mark C. VERIFIED CUSTOMER
Cam does a great job.
9/27/2024
Karen M. VERIFIED CUSTOMER
Jesse was very helpful
9/27/2024
Eric D. VERIFIED CUSTOMER
Thanks
9/27/2024
Dale K. VERIFIED CUSTOMER
He was very courteous and answered all my questions.
9/27/2024
Donald S. VERIFIED CUSTOMER
I appreciate the kindness that was shown towards me and the professionalism and fixing my car
9/27/2024
Carol A. VERIFIED CUSTOMER
Dwain is always very pleasant, knowledgeable and professional.
9/27/2024
Linda K.. VERIFIED CUSTOMER
Dwain and the technicians tested my car to determine if there were any problems with the tires I recently purchased and could find no problems either on a hoist or on a drive
I am satisfied with their work
They did replace a light bulb which was burned out
Great work as usual!
9/26/2024
Chad K. VERIFIED CUSTOMER
Friendly and thorough
9/26/2024
Sandra H. VERIFIED CUSTOMER
Philip explained everything and kept me well informed. Good employee!
9/26/2024
Tammy P. VERIFIED CUSTOMER
Best experience I have ever had at a service appointment! Dwain was excellent and very knowledgeable.