The service was great - everyone was very kind and helpful. The only thing I was disappointed with was the length of time for the service on my vehicle. I had a scheduled appointment for an oil change and it still took an hour. It seemed like a very long time to wait for an oil change (especially when I had two small children with me). In the future, I’m probably more likely to get my oil changes done at Fox Honda - they have an express service lane where I can be in and out in 15 minutes or less.
11/6/2024
Beth B. VERIFIED CUSTOMER
Great job, Thanks
11/6/2024
Joni H. VERIFIED CUSTOMER
Dwain is the Best
11/6/2024
Judy B. VERIFIED CUSTOMER
Dwain did an excellent job for me and my car. Had everything taken care of for its 15,000 mile checkup. Thank you Dwain for taking care of me so well.
11/6/2024
David R. VERIFIED CUSTOMER
Dwain, did an excellent job in checking me in and giving me timely and efficient service.
11/6/2024
Kyle D. VERIFIED CUSTOMER
Dwain was an excellent communicator. He was excellent. Being able to talk to actual people and not be put thru an endless phone tree was welcome. I am very happy with the experience and will be back. I will also tell others. The Betten Honda dealership in Muskegon has lost my business due to their incompetence so I am happy to find a Honda dealership that knows how to treat its customers well. Thank you
11/6/2024
Derek S. VERIFIED CUSTOMER
Dwain is always great to deal with.
11/5/2024
George C. VERIFIED CUSTOMER
Dwain is an outstanding service manager. He is patient, caring, and kind.He takes very good care of all Honda customers.
11/5/2024
Charles H. VERIFIED CUSTOMER
Dwain is always very thorough in covering all the details of what was done and the overall checklist of the analysis of what might be needed or closely watched. You have an excellent employee.
11/5/2024
Timothy C. VERIFIED CUSTOMER
Dwain always goes above and beyond.
He is honest and very thorough.
11/5/2024
Brian K. VERIFIED CUSTOMER
As always a great experience, quick service, friendly staff and a dependable shuttle service.
11/5/2024
Michael M. VERIFIED CUSTOMER
Dwain made the process very easy.
11/5/2024
Kaitlin M. VERIFIED CUSTOMER
Great service - great people - much needed and appreciated help!
11/5/2024
Christopher B. VERIFIED CUSTOMER
He was great
11/5/2024
Sharon R. VERIFIED CUSTOMER
They were on time, friendly and call me as soon as it was done. Left the car clean and gave me the info I need for my car.
11/5/2024
Jeffrey S. VERIFIED CUSTOMER
Two issues taking care of quickly!
11/5/2024
Sandy D. VERIFIED CUSTOMER
Excellent service! When I explained the issue to Dwain, he guessed the problem. Was thankful that when I booked online Saturday, I could get in today. Appreciated the courtesy ride home with Terry too!
11/5/2024
David B. VERIFIED CUSTOMER
Cale is always helpful and great to work with!
11/4/2024
Marilyn E. VERIFIED CUSTOMER
I can always trust I am getting the work done correctly at Serra Honda.
11/2/2024
Elizabeth H. VERIFIED CUSTOMER
Very professional and the consideration for getting my car in was great.