Cerritos Nissan Auto Repair Service Center

Great customer service

Very kind, he answered all my questions and concerns, I always feel good after getting my car service there.

Eric went above and beyond to help me get this car fix ! Thank you Eric

Every time I let Brian Guillen to handle all the needs of my car, I can say that I trust him so much , for not only the car’s safety is at hand but also my life. I highly recommend Brian Guillen for hie’s always doing an exceptional job always exceeds my expectations

Had a good experience with service. And Eric explained the process well. I was kept up to date on the process of the repair Coffee would have been nice

Gracias a Jaime Nava por su excelente servicio

It was my first experience taking my car for a major maintance and they did a really good job, I really liked the hard work they did into fixing my car

Sure

Tony & Adam are great to work with and the only 2 I will go to.

Tony was very accommodating keeping me updated with everything being done to my car . He made me feel safe and that I was in good hands . Thank you Tony !

Perfect service! Tony Fears is best Service Advisor!

He was great, got me in and out. Answered all my questions and concerns!

Thanks

None !

Awesome service, thank you

Ivann was very professional and gave great customer service.

Excellent service so far. Hoping we got the airbag fixed

First, My tech was David and because he didn’t show up I was told I didn’t have an appointment anymore after speaking with the first point of contact in the service line. I called and Eric quickly came out to help me with my vehicle. However, I went for an oil change and to get my two front windows fixed due to when I roll them down the make a horrible squeaky sound. I was told they could fix this issue it was doing it because of the sticker residue when I first purchased. I left my car and was told by Eric it may be ready at 12pm but he will call me and let me know. I dropped my car off and 8am and never received a call back until I myself called at 2pm and was told my tech was busy he would call me back. Still I never received a call back. By 2:30pm I finally just decided to show up. My car was “ready”. I waited about 20min for them to bring around. I get my car back and start driving about half way home I decided to roll down my windows. Still the horrible squeaky sound continued. On both sides. Nothing was fixed. Upset I called back the service department only to be put on hold once again. Finally get ahold of Eric and he says they lubricated the railings for it and cleaned windows. I told him that obviously wasn’t the problem because it’s still making the sound. Did they not check this? Eric response was the checked it multiple times but he had it sitting in the sun for awhile. It was sitting in the sun for awhile “ready” and I couldn’t get a phone call? An update? Simply, Eric tells me just bring it back it’s under warranty. The point was for them to fix that day as it is my only time available right now for a month. Little things like this are NOT taken into consideration. It was not a good first experience.

Jaime R Nava was friendly, he answered all of my questions and kept me updated on everything

Tony is very professional, kind, and thoughtful. He keeps me informed when my vehicle is being serviced.