Brian Guillen has been exceptional! He has amazing customer service and strives to make the customer happy. He maintained communication to let me know about the changes with my vehicle and was very helpful with all my questions. I will definitely recommend his service to family and friends who own Nissan vehicles.
8/9/2020
Summer K. VERIFIED CUSTOMER
Eric was very excellent in delivering customer service. He made sure my car was in great condition before leaving the facility. He told us it would take 3 hours but was able to get the done job in less time! Great Job Eric!
8/9/2020
PAUL C. VERIFIED CUSTOMER
I liked that I was not charged for an air filter that was not needed.
8/8/2020
Myrna S. VERIFIED CUSTOMER
Jonathon I as great. I had to wait 5 hours for a oil change and a recall computer update that is no more than a 30 to 60 min. update. Maybe even less. However, I really did not need a oil change as I was only at 58,000 but and not due for one until I neared 61,500 I had to bring in for the recall and for the reason that the last oil change your service dept performed left my car leaking oil
Whether they installed a faulty oil filter or did not fastened the filter correctly but not my problem. My Murano is a 2017 and runs great. But your service dept continues to not perform to at a high level. Every oil change they perform says my tire were properly service. Wrong the tires air pressure is always off just like they this oil change. You all need to walk the talk! Dealership do not operate as they did back in the days. You all worry about numbers and not delivering quality service these days.
8/8/2020
Cherie B. VERIFIED CUSTOMER
I was seen right away, they arranged a ride home for me, updated me quickly about the diagnostic results, fixed the problem, and took care of my recall that I had been avoiding...it couldn't have been any easier. I had my car back later that afternoon, and I am happy about that!! Great service, actually changed my view about dealerships. Tony Fears, I give you 5 stars!!
8/8/2020
Tamborree H. VERIFIED CUSTOMER
Eric was so kind & patient. I was apprehensive about returning to your dealership for service, after my previous visit. Eric assured me that everything would be great and that he would take good care of me. I left as a happy camper! Thanks again Eric!!
8/8/2020
Marilyn P. VERIFIED CUSTOMER
Recently went in due to a transmission problem with my 2016 car. The fix is supposed to covered under my warranty but they tried charge me $1.8k for a “damage” that is also supposed to be covered since it’s apart of the transmission. Took my car to DOWNEY Nissan and they completed my service and only charged me a small fee (reasonable price) for a dent in my cars oil pan. Everything else they covered since the 2016 bulletin report states all parts including what Cerritos tried charging me for should’ve been covered. Upset because they tried making extra $. Will be taking my services to Downey since they were honest.
8/8/2020
Mark R. VERIFIED CUSTOMER
Eric is always helpful to keep us informed about our car’s needs. He helped me get the car back in a timely way and went out of his way to get it done quickly.
8/8/2020
Jonathan B. VERIFIED CUSTOMER
I made an appointment for my Leaf for a Tuesday. When I brought the car in my assigned service agent informed me that there was no Leaf technician in that day. Why aren’t the people who make appointments given the schedules of the technicians so that customer’s time is not wasted and customers are not left without a car for an extra day? This is a simple fix.
8/8/2020
Mary W. VERIFIED CUSTOMER
Great experience with Eric very professional.
8/8/2020
Johntiffany L. VERIFIED CUSTOMER
Eric did a nice thing, he remembered me came and offered to help. Excellent!
8/8/2020
Lorena A. VERIFIED CUSTOMER
He was always concerned with my worries about the car and was helpful at all times
8/8/2020
Juliane M. VERIFIED CUSTOMER
I have always gone to Tony Fears at Nissan for my service! He is awesome and treats me with respect and is honest with me about what is needed for my vehicle!
8/7/2020
Michael K. VERIFIED CUSTOMER
Jaime was excellent he explained everything and had my car back in great time.
8/7/2020
Robin J. VERIFIED CUSTOMER
Added Kathy(?) but wish it had been explained better. Not sure what I'm supposed to do. Jaime was pleasant and professional but it would have been nice for him to take an additional moment to respond to my confusion.
8/7/2020
Sheriff N. VERIFIED CUSTOMER
Jacob went over & above the call of duty in his efforts to locate the problem.
Thank you very much.
Nazrul Sheriff.
8/7/2020
Ivis H. VERIFIED CUSTOMER
Good job at 2 hours the car feel more better.
8/7/2020
Monica L. VERIFIED CUSTOMER
Very nice and efficient
8/7/2020
Carol P. VERIFIED CUSTOMER
Very helpful
8/7/2020
Gina M. VERIFIED CUSTOMER
I don’t think my car got washed. It was a 2 hour wait. Jonathan did not tell me what services were done on my car.