Cerritos Nissan Auto Repair Service Center

Service is always great from Tony Fears. I was able to work on the show room floor on my lap top while waiting. One of your salespersons we’re eating their breakfast at their desk and the entire showroom floor smelled. Eating at your desk seems ok, but if your eating something that has a distinct strong smell, doesn’t seem fair to others around. It took awhile for the smell to go. Thanks for asking

I had no problem I had a Honda for over 30 years and I hope I made the right decision buy going to Nissan

Tony is always friendly and help me with all of my questions and concerns. He’s the best!

Gracias por el servicio que nos han dado a mi y a mi familia estamos muy contentos con todos sus empleados que tan amables son Gracias y feliz navidad ????

Victor was very professional and courteous. Service was great and prompt.

Tony kept me well informed and updated on what was wrong with my car and what needed to be fixed. He answered all my questions and got my car back to me in a reasonable amount of time.

Carlos Fuentes wasn’t very pleasant to deal with. He definitely discriminated against me. I tried to work with him again today but he was rude again on the phone. The way he talked to me was like I was stupid and didn’t know anything. Will never return to your dealer again. Cancelling appointment. Makes me want to give the car back and shop at Toyota or Honda.

Ivan is great . Always helps and is friendly and professional.

Rather not say

Ivan knows his job as a service consultant because he only recommends what you need. He lets you know the services that need to be done as soon as possible and let’s you know the ones that can wait that aren’t required to be done now. Plus he has great personality and makes you feel comfortable. Thank you.

Carlos demonstrated exceptional customer service yesterday and was consistent with the others that assisted checking me in and out of the Service Bay. This will be my new location I will go to in the future moving forward for my Nissan Altima. His run down of future services needed and providing a time stamp range; when I should be expected back helped my gauge appropriately, what was to be done and the guesstimate expense on a high and medium level. I appreciate the transparency as it helps me make the very best decision for my vehicle.

Thank you for excellent service of Tony Fears who give it to you straight thats what keep me coming back car running good thank you for all your hard work

I always have a pleasant experience at Cerritos Nissan! Tony helps keep my car running smoothly.

This was my second time coming to this location for service, and it was a bit different from my first experience. After signing the service paperwork and indicating to our advisor that we’d be waiting for our service to be completed, we were led into the waiting room. What I didn’t expect was sitting for almost 4 hours with no update on how long my service was going to take or simple status updates via text during our extended wait. When he finally called to let me know that my service was completed, he told me that we could return to the dealership within the next 15 minutes to pick up our vehicle, at which time I reminded him that we were still in the waiting room and never left the dealership. He then told me that it would be another 15 minutes before we could come up to complete the paperwork and review the services that were completed, which after having already waited for more than 3 1/2 hours felt like a lot. The dealership was very busy in the service department that day, so it would’ve been nice to know what to expect beforehand, as I scheduled my appointment online and there were plenty of appointments available, so I was surprised by the extended wait. In the future, even in the midst of a busy day, it would be nice to receive updates via text about the status of my vehicle, as my texts that were sent to the number that texted me to inform me that my vehicle was being serviced and I didn’t receive a response back.

Brian was friendly and helpful. When we picked up the car, he had it waiting for us ready to be driven off the lot. I will definitely request Brian again when I book future appointments.

TONY FEARS IS AN ASSET TO CERRITOS NISSAN. HIS CUSTOMER SERVICE IS IMPECCABLE!

good customer service from Jaime

Jacob is respectful and friendly and was informative of what happened with my car.

Gracias fue rápido y excelente

She was very good Gave 100 % to helping me