Auffenberg Chrysler Dodge Jeep Ram Auto Repair Service

Job well done perfect timing

Excellent customer service

Always spot on top of the line service

Courteous support and nice ambiance.

Excellent customer service. Very well taken care of!

Rob took care of us All good with the vehicle Thank you

Will do.

On 4 August I decided to finally take advantage of the Ram clearance to purchase my SECOND Ram truck. I nearly bought the exact same Laramie at a competing dealer, but chose Auffenberg instead. I picked a Ram, and during the test drive noticed a slight vibration coming from the rear end. Not being a mechanic, the salesman and I concluded that it is likely a tire slightly out of alignment. We agreed upon making the sale that it would be serviced, tire rebalanced, and that would be that. More to follow: I happily purchased the Ram after it was washed and parked under the big dark awning for delivery after my inspection. I took the Ram home, then my son to the Drive-Inn, and then noticed a small dent above the rear passenger door handle on the way home. On the following Monday, 2 days after I bought the truck, I brought it up to my salesman who said he would check with his manager about the dent. I NEVER heard back. After a small road trip the vibration never went away. I then took the Ram in for the promised wheel check and rebalancing, spent most of the morning instead of at work waiting in the dealership. Happy again I hopped in the Ram, only to notice the vibration didn't fade. I then made a second appointment with the service department and luckily got a decent borrower car from the dealer. This time Rob left the ticket open to see if I approved of the second inspection/rebalance/service or whatever they may have done. After a quick test drive with Rob I was able to quickly point out the problem. At the end of the day, and missing a few more hours of work I returned hopeful the problem was resolved. Nope. A few days later, riding with my son, he asked me what was wrong with the truck. The vibration in my BRAND NEW RAM had not gone away. Dismayed again, I left a message with Rob to bring it back in (24 September). After a quick drive with the technician I caught a ride from the dealership with Enterprise to pick up the nasty rental they decided to leave me instead of a borrower I thought was arranged. This time apparently the technician used a donor truck to swap the tires and drive-shaft to my truck. I came back, more time from work, to drive my truck, which seemed promising and relatively vibration free. Rob then told me he hoped I could get my truck back, complete, the next day. The next day (25 September) I called Rob at 10 to inquire. He told me hopefully the truck would be finished in a few hours. At two I finally got called back. I drove the nasty Enterprise rental back, drove my truck, again, and found the vibration had actually gotten worse. Now thoroughly pissed I drove back to the dealer and sought my salesman, who no longer works there, then talked to the sales manager, Mike. I told him the story, and asked if I could drive a similar Ram to mine to see if I was overreacting and perhaps it was the brand. After driving the similar truck, which drove like a new truck should, I returned to Mike. I wasn't expecting miracles, or reimbursement, or anything except my BRAND NEW TRUCK to be a brand new truck. He essentially told me to take it up with Ram. To be honest, the staff at Auffenberg are great people and personally I have no qualms with them. Rob was great and just as patient as I was. Most people I know would not have lasted THREE attempts to rectify whatever the hell is going on. I just want the expensive BRAND NEW TRUCK I just bought to be the way it should be: smooth and dent free. I didn't expect to be brushed away and sent to Ram to hopefully and eventually solve my problem. I'm now driving a BRAND NEW TRUCK that makes me cringe every time my hand shakes or a drink in the cupholder vibrates. I have no pleasure in driving my BRAND NEW TRUCK with only 2170 miles as most people in a new ride should feel. I regret going to Auffenberg now. My second car, a 2011 GTI was serviced at the Ram neighbor, Auffenberg Volkswagen. I asked the parts guy there to price me some floor mats and other accessories, but I never heard from him. I regret going to any Auffenberg at all now. I've spent an equivalent to a day of vacation dealing with this

Service department is fast and provide good communication.

This was my first time using the service department since I bought my car there. I was disappointed with the staff member that greeted me. He was on the phone when I walked in and said “hang on”. I stood there for 5 minutes waiting to be checked in. Then another staff member Rob came in from outside and asked if he could help me. I got checked in and he went over the services I was due for and some others that might need to be done. He then showed me to the waiting room. He did a good job. When my car was finished I went back out to service area to once again encounter the not so friendly staff member from earlier. He handed me the keys and the paperwork and said “your car is the bay”, then walked away. I stopped him to ask what all was done to my car. He came back and quickly looked at the paperwork and said “the things you wanted done” and once again walked away like he had better things to do. I found him very rude and uninviting. If I hadn’t already paid for the annual service package I probably wouldn’t return.

Trash was left in vehicle from the side panels being replaced and other trash left inside and not cleaned out...

I requested that they repair my rear lights and the bumper was not installed properly when I got my Durango back. I paid anyway but the service man stated that he would have to charge me again for something that should’ve been done right the first time.

I had an airbag recall notice. The dealership got my car in right away and got me switched out. Great job all around.

Awesome service; had a check engine light quick diagnostic and a major repair (688$) Advisors worked to fix our car which we needed for a road trip out of state the next day; They positive and I appreciated their attention to our needs first when they could have used the busy service schedule as an excuse. Kudos to Chris and the service staff and mechanics. They even took time to show me the damaged part that needed replacement

Compelled the install on time with no prolemd

Good, helpful service. The service reps were great in assisting me with foxing my car and getting me a rental. Thanks!!

My service advisor Rob was outstanding and seemed to go above and beyond to make sure I was happy with the service I received. You have a great representative of your business with Rob and I highly recommend him for anyone needing a sincere and honest service advisor.

i had an apt at 1:00 didnt get out of there till 330ish. i thought apts meant it would go quicker. other then that no problems.

Great service

The gentleman at the service desk was excellent! He was kind, courteous and very helpful.