Customer focused, got the job done and made sure I was comfortable while there and working remotely.
11/16/2018
James M. VERIFIED CUSTOMER
The dealership was very clean and all the staff was friendly and willing to help
11/16/2018
OLIVIA C. VERIFIED CUSTOMER
I was pleasantly surprised. You fixed my car without trying to sell me a bunch of stuff I didn’t need. My plan is to buy a new car hopefully in the spring and Auffenberg will be my first stop. Thank you.
11/16/2018
ASHLEY J. VERIFIED CUSTOMER
Took too long. Took them two hours to change the oil in my van. They spent more time trying to sell me on maintenance that I did not want, then working on my vehicle.
11/16/2018
James G. VERIFIED CUSTOMER
Professional!
11/15/2018
JAN R. VERIFIED CUSTOMER
Totally underestimated time needed for recall work. Wasn't aware of recalls until I came in for oil change. My time is valuable to me and spending 4 hours in a cold waiting area wasn't fun.
11/14/2018
AARON G. VERIFIED CUSTOMER
Thanks for your great service in repairing my car.
11/14/2018
QUINN H. VERIFIED CUSTOMER
Great first experience with Auffenberg Ram!!
11/14/2018
Robin A. VERIFIED CUSTOMER
Nearly 2 hours is sort of a long time for an oil change and tire rotation. But, the staff is all so friendly, it makes it a little less annoying. Everyone always treats us well there.
11/14/2018
Emily K. VERIFIED CUSTOMER
Rob was super patient and nice. Explained everything to me and answered all of my questions.
11/14/2018
Richard R. VERIFIED CUSTOMER
You have had my door panels for my 2016 charger on backorder for almost 3 months and still no sign of them being shipped. I don't understand why it would take that long to get a standard part from the manufacturer.
11/11/2018
Donalle M. VERIFIED CUSTOMER
Customer comfort is big with me and I was made to feel that what I wanted was important to Auffenburg.
11/11/2018
Lisa C. VERIFIED CUSTOMER
My reason for selecting “no”, was because I took off work to have my vehicle serviced for a recall repair and first oil change. You didn’t have the part for the recall in stock. I will have to request more time off of work to come back after the part arrives, since you don’t have Saturday hours. I guess I assumed that if I had the appointment for the specific recall repair that the part would have been available. Sorry to complain, it is just very inconvenient. Thank you, Lisa
11/10/2018
MARQUITTA T. VERIFIED CUSTOMER
I will be back as needed.
11/10/2018
DESMOND W. VERIFIED CUSTOMER
Did not get my tires rotated. And price went went up
11/10/2018
Kirk D. VERIFIED CUSTOMER
Service was good , the complimentary car wash was a joke. There was mud behind the tires and the rims were still dirty. Thanks for the oil change.
11/8/2018
Carleigh J. VERIFIED CUSTOMER
Kristen has been great. I also appreciate the rental I've been able to keep. It's a little frustrating that a front axle would take so long to fix. It's been 2 weeks and the part still isnt in. I understand it's on back order, it just seems odd that it would take so long. I dont need to be contacted, just giving some feedback.
11/7/2018
David K. VERIFIED CUSTOMER
Always a great experience. The service staff is top notch.
11/7/2018
Melissa L. VERIFIED CUSTOMER
Took what I thought was an extended period for the service (2 full days) to replace a power window switch, and the vehicle was half a tank of gas gone when we got it back.
11/6/2018
Mary W. VERIFIED CUSTOMER
Kristen was informative, prompt, and professional. I felt well taken care of