I bought my car there and now service both of our vehicles there. I was in a minor accident on Friday morning and had my car towed there until I could come up with a plan. Ultimately I decided to claim it on my insurance (Allstate). My car would not be released to my insurance until I paid $750, which by check could have taken 5 days. This is amazing to me because you are “partners” with Allstate from everything I have seen while getting my car serviced. I was disappointed that a courtesy car also wasn’t offered to me on Friday afternoon just to bridge the gap until I had time to deal with the rental agency, and my insurance. Bottom line I will be buying my car and getting both cars serviced elsewhere going forward. I asked Kenny(?) if losing this business was worth $700 and a couple of days, he responded absolutely and asked me to call any dealship in the nation and check their policy. Additionally he assured me that there was no one else at the dealership that could help me.
Thanks
Brad
10/2/2018
Gary H. VERIFIED CUSTOMER
Great job. Great service.
9/30/2018
Randy S. VERIFIED CUSTOMER
The workers were very polite and helpful
9/29/2018
Ella P. VERIFIED CUSTOMER
Always satisfied with there service.
9/29/2018
RICHARD S. VERIFIED CUSTOMER
Very professional and timely service provided. All involved were very courteous and very efficient. Very happy with Auffenberg Kia.
9/29/2018
Sarah C. VERIFIED CUSTOMER
nice friendly staff
9/29/2018
Sherry R. VERIFIED CUSTOMER
My guy that check me in was so wonderful. Great wait it was ready when he stated.
9/28/2018
Pamela R. VERIFIED CUSTOMER
You guys rock!! Thank you!!
9/28/2018
Gary A. VERIFIED CUSTOMER
Service was fast and courteous. Questions were answered thoroughly and clearly.
9/28/2018
Tammy F. VERIFIED CUSTOMER
It was completed in a very timely manner.
9/28/2018
Kevin A. VERIFIED CUSTOMER
Very polite and had my service done right on time. Waiting area was very nice and accommodating!
9/28/2018
STEPHANIE G. VERIFIED CUSTOMER
They did what they said they would do.
9/27/2018
ANGELA G. VERIFIED CUSTOMER
I like the efficiency of the service.
9/27/2018
Michael M. VERIFIED CUSTOMER
I very much appreciate the goodwill warranty repair of my front grill that had broken, however, after returning home and inspecting the panels around the grill, I found a significant dent where it appears a technician may have gouged it as they were removing the front fender panel to install the grill. The damage is very visible and quite obvious and I am positive it was not there before I went in to have the grill replaced. Please help!
9/27/2018
MARCEL B. VERIFIED CUSTOMER
Your staff was professional as always. They took my vehicle right away and got it finished ahead of the promised time. I would highly recommend anyone to use your dealership due to the quality of the cars and exceptional service staff.
9/27/2018
ROBERT G. VERIFIED CUSTOMER
Car looks great ????
9/27/2018
ARMADA V. VERIFIED CUSTOMER
Everything was great
9/27/2018
DAVID S. VERIFIED CUSTOMER
As usual punctual polite and professional
9/25/2018
Teresa F. VERIFIED CUSTOMER
Joe was very busy and the only one in the Service Dept at the time. He handled 4 customers promptly and very politely. Good
Job, Joe!