Even though I did not get my vehicle completely serviced today all of my interaction with the employees at Ford have been nothing but great
7/25/2020
Scott W. VERIFIED CUSTOMER
Please speed up the cashier and delivery process.
7/25/2020
Ross H. VERIFIED CUSTOMER
Excellent team. Mike and Matt are awesome and great to work with. Always take great care of my truck
7/25/2020
John S. VERIFIED CUSTOMER
My truck was finished in a timely fashion!
7/24/2020
Collette G. VERIFIED CUSTOMER
I love the people & everyone was super helpful. My car is fixed so that’s good. I didn’t like having to sit & wait for hours for 2 days to get it fixed. I think you should either offer loaner vehicles or at least let people know it’s going to take so long. I was told my car would be fixed in 2.5 hours but I was there almost 5 the second day. I also think that a full vehicle inspection should be done with a service.
7/24/2020
Cris M. VERIFIED CUSTOMER
Chad always provide professional, polite, excellent care when I come in to get my car serviced.
7/24/2020
John M. VERIFIED CUSTOMER
Chad was simply amazing, personal and on time!
7/24/2020
April F. VERIFIED CUSTOMER
Great job, fast!
7/23/2020
Gregory P. VERIFIED CUSTOMER
No problems
Very prompt
7/23/2020
Maureen M. VERIFIED CUSTOMER
Mike Milks looks after our old Fords like they are his own
7/22/2020
Sheri G. VERIFIED CUSTOMER
Chad Larson has just become my service advisor but I have been going to Ford almost the whole length of his employment for cars I used when I had company cars and then the five or six cars we've purchased from Ken Grody Ford over the years. He's always been Pleasant and helpful even though he wasn't my service advisor, and now that she has come in I couldn't be more pleased with his service. He kept in constant contact with me and made sure everything was done accordingly. Great employee!
7/22/2020
Chad L. VERIFIED CUSTOMER
Simply the best.
7/22/2020
Laurie P. VERIFIED CUSTOMER
Mike Mills took good care of my service
7/22/2020
Robert S. VERIFIED CUSTOMER
Chad is always great!
7/22/2020
Miguel G. VERIFIED CUSTOMER
Yes satisfied, just service took 2 hours to complete oil change.
Not happy about that.
7/22/2020
Kathy A. VERIFIED CUSTOMER
Mike is very professional, drop off and pick up was done in a timely fashion.
7/21/2020
Cira G. VERIFIED CUSTOMER
None
7/21/2020
Jaqueline E. VERIFIED CUSTOMER
Excellent customer service
7/20/2020
Jospeh R. VERIFIED CUSTOMER
My only disappointment is that my truck was not washed when I picked it up. You spend over 7Ok on a vehicle and you pay the extra to have all the services included. I would expect a wash when I bring it in.
7/19/2020
Holly W. VERIFIED CUSTOMER
Had a great experience today at my oil change appointment! The service assistant was wearing a mask, as was the gentleman who brought me my car when it was finished and the cashier. I work in healthcare, and this is extremely important to me. I was told my car would take an hour, and it was ready in 45 minutes. Everyone there is friendly, and is respectful towards my car and myself. That’s why I keep coming back to Ken Grody Ford in Car Country Carlsbad.