Craig is always very helpful and makes sure you understand the status of your vehicle. I appreciate his friendly demeanor and professionalism.
4/24/2019
VO D. VERIFIED CUSTOMER
Tim was a candid service adviser and gave me the best options up front. I like that a lot and will definitely be returning to replace my Volvo in the next years.
4/24/2019
Anne C. VERIFIED CUSTOMER
Engine service notification not turned off- wiper fluid not filled no car wash- I don’t know why you all ask for feedback when the service isn’t done well
4/24/2019
THELMA R. VERIFIED CUSTOMER
Craig Izes is the consummate professional; and he has been consistent since I relocated to Maryland four years ago. The name on the dealership has not changed how he coordinates the service visit from
the drop-off to the pick up.
Thank you very much, Craig!
Sincerely,
-Thelma L. Ross
4/24/2019
Milan D. VERIFIED CUSTOMER
Thanks for the help!
4/24/2019
ALFRED B. VERIFIED CUSTOMER
The best service manager I have ever encountered.
4/23/2019
Mark S. VERIFIED CUSTOMER
Very courteous, professional, customer-oriented service from Miguel.
4/21/2019
Gail H. VERIFIED CUSTOMER
Very nice person to deal with and very informative.
4/21/2019
MARTHA T. VERIFIED CUSTOMER
Miguel was great! I had a flat tire on my way out of town, and he got it replaced for me shortly before closing time on Saturday afternoon. I usually get my service at the Volvo dealership in Silver Spring, where I bought my car, but I’m now considering moving to Lindsay.
4/21/2019
Shanon B. VERIFIED CUSTOMER
I think there was confusion from the technician on what the problem was. That's fine, but I didn't like how I was told that I would be responsible for the time he took when the problem we originally identified ended up being the issue. That part wasn't ok with me. It had me wishing I had taken the car somewhere else. The cost could increase thousands of dollars while they are exploring and investigating through infinity. And the service person seemed very comfortable with that idea. I felt pretty stuck once i was informed that the infinite investigation started. Thank God they figured it out after an entire day. I just dont get how it was so hard. You can call any volvo shop and even Google the problem and bam...its right there.
Also, I had to keep calling to get updates.i specifically asked that I get a call at work but when I get to my cell phone after work, there are missed calls from volvo. And I guess only the person assigned to your car has the details? Seems like it should be noted in the system. Idk, the whole experience was weird. Had good service last time but this was not good.
4/20/2019
Deborah M. VERIFIED CUSTOMER
Extremely professional and efficient. I am glad he’s now working with Craig.
4/20/2019
LISA R. VERIFIED CUSTOMER
Everyone on the team was professional and courteous
4/19/2019
Honor F. VERIFIED CUSTOMER
Thank you for fitting me into your tight schedule and being so quick to diagnosthe problem and fix it. I was surprised at the extensive ness of the damage given it was fine only five months earlierer but I realized ai had put 1600 miles on the car. I appreciate your thorough service.
4/19/2019
Angelica E. VERIFIED CUSTOMER
Mr. Saucedo was very helpful and clearly explained the services required.
4/19/2019
JACQUELINE E. VERIFIED CUSTOMER
Kelvin and Markel provide excellent service! Will definitely recommend this dealership to others.
4/19/2019
Lee N. VERIFIED CUSTOMER
Great ad always.
4/17/2019
Cynthia C. VERIFIED CUSTOMER
Craig and his team are always on point! Their motto is focused on exceeding customers expectations, and they do just that! Always absatisfied customer. Go Craig
4/17/2019
Joan Y. VERIFIED CUSTOMER
Craig provided exceptional customer service.
4/16/2019
Maria A. VERIFIED CUSTOMER
Timothy did a great job keeping me updated and informed on my service
4/16/2019
Cabrina S. VERIFIED CUSTOMER
Tim provided exemplary service, as always. He kept me well-informed about the status of my repair. I was sorry to hear that he is returning to Georgia, but I am confident he will be successful wherever he goes.
My experience was excellent as per the usual. Thank you all for your great work.