I had front damage repaired in October which was fine. I had new tires installed 2 weeks ago that was also fine. However the repair technician yesterday left me a bit unsettled. I had a hard time understanding what he was saying in his initial inspection report.
1/4/2024
Ashley D. VERIFIED CUSTOMER
Good service
1/4/2024
Sean F. VERIFIED CUSTOMER
Toby was attentive and helped to get my car quickly serviced.
1/4/2024
Arnold . VERIFIED CUSTOMER
Carlton was very informative, especially regarding info about my Hybrid Accord and info regarding my extended warranty (original warranty expires at the end of this month). He is a pleasure to work with and answered any and all questions I had. I look forward to working with him again on my future visits to McGrath Honda of St. Charles!!????????????????
1/4/2024
Steven T. VERIFIED CUSTOMER
Curtis did a great job explaining issues with car. Unfortunately and most likely will be searching for a new vehicle
1/4/2024
David . VERIFIED CUSTOMER
Kevin was very friendly and informative. He was straight to the point and helped me get in and out as quickly as possible.
1/4/2024
Shirley O. VERIFIED CUSTOMER
Always perfect service.
1/4/2024
Jessica L. VERIFIED CUSTOMER
It’s just refreshing to have a good conversation with your team at McGrath, especially with Erin. I appreciate the smoothness of the appointment too.
1/4/2024
Raul G. VERIFIED CUSTOMER
She like to talk to customer. She answers all you confirms and questions that you have about your vehicle. So she's a very knowledge.
Representative
1/4/2024
Matthew T. VERIFIED CUSTOMER
Waited over 3 hours for an oil change and a tire rotation. My appointment was at 9am, and I did not leave until after 12pm. I arrived on time for my appointment. Whats the point of having an appointment scheduled time if my car wouldn't be ready till 3 hours later?
1/4/2024
Keith . VERIFIED CUSTOMER
Carlton was extremely knowledgeable about my vehicle and helped determine what services I needed based on the mileage and wear and tear on my Honda. The service manager, CJ Nemec was also phenomenal in terms of his knowledge, customer service, and overall demeanor.
1/3/2024
Dave V. VERIFIED CUSTOMER
I really appreciated the time Kevin took with me to explain the services requested and recommended. Very informative and helpful!
1/3/2024
Ann L. VERIFIED CUSTOMER
Kevin is amazing!! I’ve always bought in my hometown before because I like the ease of local service. I was pleasantly surprised by the well run service department at McGrath. Thank you Kevin for taking care of all my needs and making me feel right at home. Worth the 1 1/2 hour drive!
1/3/2024
Vivian B. VERIFIED CUSTOMER
Noah was great Representative for me at Honda today.
1/3/2024
John F. VERIFIED CUSTOMER
Noah is always very helpful and friendly.
1/3/2024
Sandra S. VERIFIED CUSTOMER
From the time I drove into Honda everyone was timely and k knowledgeable. My advisor was courteous and I thought efficient.
1/3/2024
Damon S. VERIFIED CUSTOMER
Zachary did a great job.
1/3/2024
Cjr Enterprises. VERIFIED CUSTOMER
Excellent service! Very thorough with their analysis. Thank you.
1/3/2024
Charles G. VERIFIED CUSTOMER
Quinton gave me a good overview of the service, followed up when the car was ready, and provided information on the additional services. He was positive and enthusiastic and got me a good price. Thank you, Quinton! Trinity also was helpful in processing the payment directing me to my car.
1/3/2024
Michael M. VERIFIED CUSTOMER
My previous vehicle was Jeep Wrangler with Stellantis. Their service was completely unacceptable and disappointing .. I have had nothing but great things to say about Honda. Service department is very courteous, very informative and has just been an overall great and welcoming experience.. Thank you!