Norberto always takes excellent care of us. I can’t say enough about his attention to detail. Also Matt (the new guy) was instrumental in retrieving my house keys from the car after I’d already dropped off and received a ride home. I’m very grateful for their excellent customer service. -Steph Cohen
2/18/2018
Richard R. VERIFIED CUSTOMER
Dan did a remarkable job????
2/17/2018
Kyle C. VERIFIED CUSTOMER
I set up an appointment for the rattling & squeaking of something underneath my A3. I was told the issue was resolved. To be honest as soon as I got to the first stop light on Golf, I heard it rattling/squeaking. I just want to make sure when it comes time to purchase or put a value on my vehicle that im not billed for something that I came in for while still under warranty/covered. Thanks guys! Phenomenal service overall just irritating with clients in the car to hear the noise when breaking or sitting at a light.
2/16/2018
Richard G. VERIFIED CUSTOMER
Great job great service. Arian is a pleasure to work with.
2/16/2018
Max S. VERIFIED CUSTOMER
Got me in without an issue with no appointment, great job fixing and get on my way. Thanks!
2/16/2018
Allan G. VERIFIED CUSTOMER
Great service
2/16/2018
J P. VERIFIED CUSTOMER
Communication with your service department is very frustrating to say the least. From the receptionist that just wants to transfer you to someone else as soon as possible to service reps with voice mail messages from a different person in their voice mail it was quite irritating. Not a real good first experience with the McGrath Audi service department after using Lexus of Glenview prior to buying an Audi.
2/16/2018
Ilian R. VERIFIED CUSTOMER
This time it was a quick service and Randy was very good providing me feedback and explanation.
2/15/2018
John C. VERIFIED CUSTOMER
Daniel Delarosa Avila was great. He exceeded my expectations of service. He delivered on everything he promised. I had two flat tires from a city pothole, Daniel worked with my tire insurance policy to get both tires replaced for no cost to me. I also had a 95,000 mile service done on the same visit. All the work was completed in less than one day. Thanks and great job to Daniel.
2/15/2018
Martin S. VERIFIED CUSTOMER
Great service! Norberto was friendly and responsive. I will definitely come back again.
2/15/2018
Agnes A. VERIFIED CUSTOMER
Great service. Arian exceed my expectations.
Easy to reach him and answers my questions and concerns.
Thank you ! Audi
2/15/2018
Ellen M. VERIFIED CUSTOMER
McGrath service is professional, knowledgeable and efficient. They actually get the service done before the promised time!
2/15/2018
Renee F. VERIFIED CUSTOMER
not at all impressed with the service department. I was not greeted, Car Wash took 45 minutes, had to wait and wait for the paperwork, then told I didn't need it. When I insisted upon it, I also insisted he explain it to me. I adore my car, and I loved my salesman Dan. But this service department experience was nowhere near acceptable to me.
2/15/2018
Ayse B. VERIFIED CUSTOMER
Randy is great, whenever I come to Audi service, I am lucky that Randy took care of us, thanks to Randy, very polite, friendly and professional attitude
2/15/2018
William T. VERIFIED CUSTOMER
Adrian took real good care of me
2/15/2018
Richard S. VERIFIED CUSTOMER
Very pleasant to deal with. And surprised me with the car wash. See ya guys in another 10k !
2/15/2018
Gail B. VERIFIED CUSTOMER
Always attentive service there
2/14/2018
Pam D. VERIFIED CUSTOMER
I only hope you know and appreciate what a "GEM" you have with Norberto. Anytime I have called and asked for his help, he had been there. Not only is he knowledgeable he is also courteous and very pleasant. Every business should have a Norberto.
Please give him a huge thank you from a very pleased customer.