McGrath Acura of Morton Grove Auto Repair Service Center

Robert was great! Took care of everything efficiently and professionally. Found a dent I wasn't even aware of and had it repaired before I arrived to pick up car. Service at McGrath is a pleasure!!

Leo was great. He was very thorough and made sure to answer all of my questions.

As always Leo was knowledgeable and excellent customer service

Awais was very professional. He answered all my questions. My car was ready on time and was very clean from the complimentary car wash. I couldn’t be happier. Thank you.

All of your sales associates were very nice and very helpful appreciate appreciate all the help I got when I was there.

Paul was great to work with as he was able to get all the data from the inspection and work with me to make the whole process smooth and easy. The loaner worked out well too. Thanks.

I love having Leo as my service agent. I trust him and I feel secure with him. Having someone I can trust is important for a woman who knows very little about cars. Leo is my “go to”. My experiences in the service departed stress free. I’m very appreciative. ????

Service was great and you employ was very formative. Thank you for the great service!!

Awais is the reason I only use McGrath for service!

I was able to get my car repaired immediately. I had a dead battery and Paul T. Was able to get the repair done quickly. Thank you!

The service I received from Marc was top notch. He was very courteous, and professional. My vehicle was done earlier then promised, and was washed and ready for me. I will not hesitate to bring my car to McGrath for any of my service needs.

Reny and Paul were great. They took care of all my needs.

Professional services provided from the opening of the garage door to payment. Well done.

This Acura Service Center with Mgr. Bob Sisk in charge is amazing! Add in the professional support staff, particularly Marc Nunez, and you have a winning combination. Bottom line is great service all the way around! Thank you Bob Sisk & Marc Nunez for the great experience!

Awais does an excellent job and he’s the best service manager we have ever had. Please keep up the good work! John S

Everything was excellent! The care, service, the attentiveness to detail. Thank you so much for assisting me today.

Good job.very good service.

Very well done job. A+++

The representative who was assigned to me Awais Shabbair initially came off very passive. I explained to him that I got a fab/remote starter key that I accidentally put in the washing machine, since then the key has been draining the battery. I asked if there was any way he can provide me with a rough estimate on the cost for a replacement key/fab -without given much thought he said “no” I need the key, we need to make sure there’s no communication issues. I left it alone and proceeded to just get my service and leave. After my service was completed I again asked him, and explain to him that the key works but, it drains the battery - I told him it was an Acura remote starter, I showed him the picture / provided him with serial number and while he was still hesitant to do the leg work, he decided to call parts. Parts gave him a rough estimate of the price (which is all I wanted) when I asked, can I order it now? He said no, you will have to call parts and do it. This is the part that I am baffled about?! What kind of service is this? It really seemed like he was too lazy to do any extra work, what happen to the above and beyond for customers. I work in healthcare there’s no way I cannot go above and beyond my call of duty to help someone/a patient. I say If you do not like dealing with customers/patients then find something that is best suitable for you. No need to be short with customers, and no need to hand them off to someone else when you can potentially help out. I will be returning to my previous service dealer McGrath downtown. Best, Nuria

Awais Shabbir was very helpful.