Paul was great with explaining everything and keeping me up ti date while my car got serviced.
12/20/2022
Kent P. VERIFIED CUSTOMER
The staff was very friendly and professional. They went the extra mile!
12/20/2022
Jose P. VERIFIED CUSTOMER
Great customer service! Thank you .
12/20/2022
Lissett B. VERIFIED CUSTOMER
Good timely service, very professional.
12/20/2022
Adedapo N. VERIFIED CUSTOMER
I understand that things happen, but my routine service took over 2.5 hours…a full hour later than the highest estimate. It threw off my entire day, as I had scheduled appointments for my kids. Again, I understand things happen, and the service charges were
Discounted, but I wish there had been better communication when it was known that things were off schedule. I watched as my service rep came into the waiting area to talk to and “release” several customers, many of whom had arrived after I did. He never once updated me until
I walked out to him at his desk ( at + 30 minutes from the highest estimate) and asked for an eta. Then he checked and said it would be 20 more minutes. I could have made better accommodations to my schedule, had he been honest about the delay. To
Be honest, this is why I tend to avoid coming to this Acura dealership. I came because it was closest to my home today. But perhaps I could’ve planned to go to my usual dealership, and had my service better managed. And, I had to forego the car wash (which o had to pay for somewhere
else, later today) Today was frustrating and I did not feel like a valued customer.
12/20/2022
Antoinette B. VERIFIED CUSTOMER
Thorough, provides regular updates
12/19/2022
Elizabeth C. VERIFIED CUSTOMER
Great service start with great people!
12/19/2022
Andrzej T. VERIFIED CUSTOMER
Awais and team are top notch pros. Love the entire McGrath Acura service team!!!!
12/19/2022
Chaitalibahen P. VERIFIED CUSTOMER
Provided good explanation about needed services.
12/19/2022
Alison S. VERIFIED CUSTOMER
Super clear with communicating all information needed and extremely friendly.
12/19/2022
Ana V. VERIFIED CUSTOMER
Excellent service very polite easy to talk, very happy
12/19/2022
Azhar S. VERIFIED CUSTOMER
Excellent great service
12/19/2022
Norma L. VERIFIED CUSTOMER
Working with Paul Tran is excellent! As well as the job too!
12/19/2022
Kasia Z. VERIFIED CUSTOMER
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12/19/2022
Mary S. VERIFIED CUSTOMER
Paul was so helpful. Not only did he make me feel at ease, he helped me find a reliable tow company as well as got my car fixed right away. His customer service was nothing short of the full red carpet approach!
12/19/2022
Igor K. VERIFIED CUSTOMER
Dealer recommended replacement 3th gear sensor for $400 .I look at Google and I'm not surprised Honda original sensor $14.99 .
12/19/2022
Lauren . VERIFIED CUSTOMER
I know my Acura RDX has been having so many issues since I bought. This time of course it needed another repair. When I went to puck it up and got in my car after 2-3 week long service, the sun roof shade wasn’t working so I had to bring the car back into the service area and waited more than an hour (if you guys have to compensate for those hours and frustration I’ve been through, I deserve a new car!). Now it works. My patience is pretty much gone with this car. The service guy was kind though.
12/18/2022
Isaias L. VERIFIED CUSTOMER
Good service
12/18/2022
Marlene W. VERIFIED CUSTOMER
Leo and Ano were very helpful. They are most professional. They are both a credit to McGrath Acura.