Want to congratulate you guys in having a top-notch service advisor. Anthony was a pleasure to deal as he always kept me informed of the progress of the repair. He explanied everything and great detail and returned calls on a timely basis.
Great job Anthony!!
1/24/2018
Sean M. VERIFIED CUSTOMER
I needed an oil change after racking up 5000 miles. I stopped in a Bob Baker Carlsbad and was Immediately met by service adversor, John Ablao. He was friendly and welcoming. He immediately assigned technician, CJ to my Hellcat who took immediate position of the car. The service was fast. No appointment needed. Thanks
1/24/2018
Tom S. VERIFIED CUSTOMER
Very efficient.
1/23/2018
Rod S. VERIFIED CUSTOMER
1. The poor service advisor - there was only one working on Saturday when I went to drop off my car? Never seen that before at a dealership-
2. When I did pick up my car, the passenger dash panel was not even fitted to the dash (airbag recall), more or less laying on the dash- I had to fit the panel myself-
1/22/2018
Martin W. VERIFIED CUSTOMER
Poor communication and no resolution to my warranty problem...2nd visit.
1/21/2018
Ryan N. VERIFIED CUSTOMER
Anthony was very personable and took care of my needs. I will return for future appointments.
1/21/2018
Cesar M. VERIFIED CUSTOMER
Thanks to Anthony and the crew for a perfect job.
1/21/2018
Barry C. VERIFIED CUSTOMER
John was truly excellent. I am completely satisfied.
1/21/2018
John M. VERIFIED CUSTOMER
Colin was awesome. Thanks for making my first time here awesome.
1/21/2018
Jim C. VERIFIED CUSTOMER
Jose is a great advisor, very helpful a responsive
1/20/2018
Tim K. VERIFIED CUSTOMER
When a vehicle is brought in for service, the work should be completed right the first time. When the new Jeep Grand Cherokee was brought in, the hitch cover wasn't painted and needed to be sent out for painting. After picking up vehicle, it was mentioned that having the vehicle while painting the hitch cover was preferred. This should have been known from the beginning, not after picking up the vehicle. Additionally, the mesh net that was in the vehicle at the time of purchase and when dropped off for work, was missing when the vehicle was picked up. Time is important to everyone, need to plan better to complete all work correctly the first time.
1/20/2018
Reece J. VERIFIED CUSTOMER
Anthony and the team at Bob Baker service is great. He got me in fast, understood the issue and got it fixed. I trust Anthony and Bob Baker with my 300SRT8!