called to order tires, told when tires would arrive got there no order placed for tires. three days later tires arrived had tires mounted and alignment on front and rear. had rear shocks replaced. got call saying shock mounts needed to be replaced. mounts need to be removed before shocks installed. mounts don't go bad . IT WAD AN ATTEMPT TO CHARGE FOR EXTRA LABOR. WAS TOLD THEY NEEDED TO REPLACE MOUNTS FROM INSIDE OF TRUNK. REAR OF CAR MAKING NOISE WHICH WAS NOT PRESENT WHEN I BROUGHT CAR IN.
10/5/2021
Loreto M. VERIFIED CUSTOMER
Had my doubts but they came through and got my car done Mark Aceves was very friendly????Thank you very much!????
10/2/2021
Desree V. VERIFIED CUSTOMER
Leonel provided amazing customer service to me during my visit. I would definitely come back.
10/2/2021
Aaron . VERIFIED CUSTOMER
Everybody was great and professional. Perfect
10/2/2021
Not Provided. VERIFIED CUSTOMER
The oil change was completed in a timely manner.
10/2/2021
Neil O. VERIFIED CUSTOMER
Great Service!
10/1/2021
Mike A. VERIFIED CUSTOMER
Thomas is the best service advisor ever..
10/1/2021
Fidela S. VERIFIED CUSTOMER
E vrything is ok
10/1/2021
James S. VERIFIED CUSTOMER
Lyndsay was very helpful and answered all my questions. If she didn’t know she found out and got back to me. Lyndsay kept me informed of the services. She was professional and friendly
10/1/2021
Victoria M. VERIFIED CUSTOMER
Stephen was very helpful. I would definately come back.
10/1/2021
Kent W. VERIFIED CUSTOMER
Thomas was very knowledgeable, personable and professional.
10/1/2021
Josefina O. VERIFIED CUSTOMER
Very happy thank you Alan
9/30/2021
Robyne M. VERIFIED CUSTOMER
Leonel was very professional, knowledgeable, courteous and friendly! Customer service is very important to me and is just as important as the service provided. Leonel exemplifies excellence and represents Raceway Ford very well! I appreciate his support and kindness.
Robyne M
9/30/2021
Isidro A. VERIFIED CUSTOMER
Top notch service, Javier needs a raise!
9/30/2021
Matthew M. VERIFIED CUSTOMER
Javier did a great job keeping me informed. I look forward to bringing my truck back for future service.
9/30/2021
Adrianna D. VERIFIED CUSTOMER
Stephen’s customer service was great I have absolutely no complaints about Stephen he tried his best to deliver. I can’t blame him for the lack of professionalism and quality work the technicians or mechanics who worked on my car, it is unfortunate and very disappointing that these gentlemen could be so careless. I’m am embarrassed for calling Stephen so many times about concerns I feel bad since he had to deal with me from start to finish and listen to my complaints he helped ease my anxiety and worries. I hope the crew at Raceway Ford understands that just because the vehicles aren’t there’s they shouldn’t care how they handle them. And keep in mind that the service reps like Stephen have to take the heat.
9/30/2021
Fernando P. VERIFIED CUSTOMER
Faster services
9/30/2021
Sergio P. VERIFIED CUSTOMER
Quick service to my needs.
9/30/2021
Carlos T. VERIFIED CUSTOMER
Alan and the rest of the team were super helpful
Front desk Rental department technicians
Everyone were awesome
Ty Alan
Carlos T