Raceway Ford Auto Repair Service Center

He is very professional and im very satisfied with his service.

Mark is the Best!!

Thomas was a complete professional and very helpful.

A very professional performance. No delay, clear communication and record keeping. Respectful to customers. Well done!

I was told my car was fixed so I picked it up and returned my rental car. I didn’t even get home before the same problem started again. Now I had to bring the car back to you for repair.

The delays caused by the original service advisor caused my warranty to be voided and I had to replace my windshield at my own expense. Edwin was good, but the first guy was irresponsible with my needs. Highly unsatisfied from an owner who has bought 7 vehicles at this location.

Javier was very friendly and made the experience enjoyable. He was very thorough with explaining what was being done to my car and gave me updated on when it will be finished. He was great to work with.

Quick courteous service...thank you

Fast work, great service! Thanks

I had to have a tire fixed today and I was able to the truck in per Mr Thomas Frasier. I was very happy that Thomas was able to get in to repair my tire even though there were no appointments available. Thomas was very personable and professional.

We are always satisfied with the service we receive from Mr Javier Fernandez at the Quick Lane. He is an integral part of your set team there. He has earned our trust in scheduling our services for both my 2000 Ford Expedition and 2018 Ford Explorer.

Kind and friendly staff, work is done efficiently!

I appreciate Thomas Fraser’s assistance with servicing my 2023 Tremor F-150. I will be returning as a customer based on my experience.

100% Very good person help and give answers for all cuestión I have

Always a pleasure when speaking with Thomas. Excellent customer service skills.

Thomas was very professional and the service was excellent. Thank you so much to Thomas and his team!

Hello - The only reason I am replying ‘no’ to the the satisfactory, is due to the fact that only 1/3 of the service requests I made were completed. I spoke with a desk rep a few weeks ago about the safety recall, that was recently sent out via mail, and was directed to make an appointment on 3/4/23 because the mechanic was going to be back from time off. As I got to the counter, at 7am (opening time), I made sure to inform the desk rep of the 3 services and it was added to the inquiry for todays appointment, receipt of evidence can be shared. As I returned after 5hrs+, I was told that only the transmission oil change was completed. When I asked for a justification, they stated to the only mechanic who works on recalls was busy and it wasn’t part of the initial request, via data platform. I explained again how I had spoken with a desk rep and came on this day, specifically, for the Safety recall service. As for the third service, regarding lug nut replacement, they had forgotten to do so. I then waited an additional 20-30 minutes. I have to say, as a long time Ford owner and client, I am more than disappointed with the quality of service. Can’t help to think that if I was a male, I would have gotten far better service. I hope someone reaches out and these surveys are not taken lightly. Although my satisfaction was not met, the gentlemen were not rude but perhaps lacked in customer service. Kind regards, Maritssa Rivera

Quick service!!

Thomas is alway helpful and courteous

Always friendly and always expedient. Is why we goto raceway ford.