My alarms were not programmed, they said because after market remote. I had an aftermarket remote originally and it was programmed. Not to mention that the car didn’t start unless I put the key on the actual key pocket inside the center console. They forgot to mention that and was stuck trying to figure it out for an hour at the store.
8/1/2023
Crystal R. VERIFIED CUSTOMER
Raceway Ford personnel and mechanics always professional, and inform you of issues with vehicle if any
8/1/2023
Shane H. VERIFIED CUSTOMER
Thomas and team. ????
8/1/2023
Daniel L. VERIFIED CUSTOMER
Everything was great, but my steering wheel was filthy and left my hands feeling gritty when I got out of the truck.
8/1/2023
Hector L. VERIFIED CUSTOMER
Took a long to me but the service was good.
7/30/2023
George G. VERIFIED CUSTOMER
Great and Satisfied and Thank you
7/30/2023
Jose R. VERIFIED CUSTOMER
Excellent work, thank you!
7/30/2023
Jeff S. VERIFIED CUSTOMER
Your pricing for service is ridiculous. $398 to change a tire press sensor? I just got all 4 done for less than that price at a local tire shop. $1300 to change a door actuator? I’m scheduled to have that done for under $800. Sorry, I’m all for people making a profit but I will not allow you to rip me off. I doubt many of your employees could afford to have their cars serviced at your dealer. That’s sad. Good Day!
7/29/2023
Linda W. VERIFIED CUSTOMER
You guys were a life saver and understanding and very professional
7/29/2023
Paola L. VERIFIED CUSTOMER
Stuart was very patient and provided prompt and precise information. He was very professional.
7/29/2023
Faustino G. VERIFIED CUSTOMER
Great, thank you.
7/28/2023
Frances L. VERIFIED CUSTOMER
Thomas is a kind, patient, and courteous customer service Representative. When I walked into the facility He greeted me with a bright friendly smile, that made me fill welcomed. He supplied all the information I needed for an oil change. When the job was finished and our transaction was complete, Thomas thanked me, and I went to my car. To my surprise the door would not unlock. It was super hot outside. Thomas did not waste time. He went above and beyond to address the issue I had. First off He immediately checked my remote. He replaced my remote battery and I was on my way. What a wonderful total experience. I thank God and thank You so much for hiring Thomas. He is an extremely outstanding customer service Representative and excellent person for the Quick Lane Brand.
7/28/2023
Betty G. VERIFIED CUSTOMER
I will be glad to take the survey from Ford and compliment Mike on his good work.
7/28/2023
Tangela H. VERIFIED CUSTOMER
I like Thomas so much.He is friendly and very professional.
7/28/2023
Poolcorp (. VERIFIED CUSTOMER
Definitely more put together than Frits Ford in Riverside. I will continue with raceway
7/28/2023
Andrew B. VERIFIED CUSTOMER
Friendly, vehicle delivered and ready on time as promised. Couldn’t ask for more.