Lack of clear communication. Timeliness to complete repair of vehicle
10/18/2023
Jose C. VERIFIED CUSTOMER
There seems to be a shortage of technicians at your shop, I left my car there for 6 days to repair a noise coming from the rear suspension and all the time was waiting for a technician, as of now I’m scheduled to take my vehicle in for the repair on October 28. But your original question about Edwin **** he has been great, keeps me up to date, answers my questions. I hope your technicians are as professional as he.
10/18/2023
Christine M. VERIFIED CUSTOMER
I have had no problems so far. Good work.
10/18/2023
Stephanie S. VERIFIED CUSTOMER
Always nice and I like the texting of when my vehicle is ready and the ability to pay prior to coming. But I pay I need a special counter to get my keys
10/17/2023
Lauren S. VERIFIED CUSTOMER
Thank you for keeping me updated and explaining the issue with my vehicle. I'm happy it was able to be fixed in one day.
10/17/2023
David S. VERIFIED CUSTOMER
No worries, will answer your questions!
10/16/2023
Douglas M. VERIFIED CUSTOMER
Efficient service
10/15/2023
Douglas Y. VERIFIED CUSTOMER
Your people are the best in the industry. Thomas is a fantastic service writer and has helped me for years now. I have never been disappointed by anyone in your company in 18 years.
10/15/2023
Patrick D. VERIFIED CUSTOMER
Thomas provides honest, friendly service and that goes a long way in my book.
Thank you,
Thomas
10/15/2023
Barker (. VERIFIED CUSTOMER
Well done as always
10/15/2023
Michael R. VERIFIED CUSTOMER
Mike, Thomas and Javier are great to interact with and efficient.
10/14/2023
Gary L. VERIFIED CUSTOMER
Excellent service
10/14/2023
Zoraida A. VERIFIED CUSTOMER
My Extended Warranty is good to have as a way to replace and repair my starter motor it saved me money ???? and it help me get a rental car fusion is good on ?? gas saver! I was able to return at Ford Raceway service to talk to the service parts provider to assess and evaluate and acquire proper diagnostics repair and repair estimate was completed ?? checkout inspected supporting customer service a good customer care team experience! Excellent customer service and availability of the product parts was provided on time! Thank you for the starter application and the recall part 19S
I am looking forward to trading in my vehicle after the 2026 warranty!
10/14/2023
Raceway Ford. VERIFIED CUSTOMER
Very pleased with quick line services very very pleased Thomas is a good and professional person
10/14/2023
Monica S. VERIFIED CUSTOMER
Very professional and kind. Great job!!!
10/14/2023
Karla G. VERIFIED CUSTOMER
Alan was great kept me informed of the entire procedure on a timely manner.
10/14/2023
Marvin C. VERIFIED CUSTOMER
I trust my car will get treated right my this service team. Thank you again
10/14/2023
Craig C. VERIFIED CUSTOMER
Stewart was very informative and attentive to my needs.
10/14/2023
Francisco L. VERIFIED CUSTOMER
Stewart was great, communicated with me and got my repairs done in a timely manner. Would definetely recommend him for repairs
10/13/2023
Gabriel H. VERIFIED CUSTOMER
Although they couldn’t find the problem I’m confident that They swim and the technician did all they could.