Richard's attention to detail is always appreciated.
6/9/2021
Desiree . VERIFIED CUSTOMER
Thank you Truc for getting my vehicle done early and for always being professional and friendly!
5/16/2021
Alan B. VERIFIED CUSTOMER
Still waiting for status update
5/15/2021
Joshua R. VERIFIED CUSTOMER
Lori was super- communicative and flexed with extra things I added when showing up!
5/15/2021
Robin B. VERIFIED CUSTOMER
Told me about recall appointment that needed to be done but didn’t help me schedule the service.
5/15/2021
Wanda L. VERIFIED CUSTOMER
She was a very good representative, and very nice to customers. Thank you
5/15/2021
Roberto G. VERIFIED CUSTOMER
Mr. Richard Palmer is a good provider when it comes to superior customer service. I highly recommend Richard Palmer in providing these to every individual customers from West Hills Kia. I have witnessed this whenever I have my visits and appointments. Very courteous and listens to your needs or any questions. No stress and no pressure that's what the West Hills Kia, Bremerton, WA. staffs and employees are. Just genuine customer service.
5/15/2021
Marchelle W. VERIFIED CUSTOMER
Truc was wonderful as always! And the service team got my cars oil change done very quickly.
5/15/2021
Kelly S. VERIFIED CUSTOMER
Always great service
5/14/2021
Trisha M. VERIFIED CUSTOMER
My appointment went quickly. Even fixed the recall item. Thanks.
5/14/2021
Paul K. VERIFIED CUSTOMER
The lack of communication about my service and the needs of my vehicle were not explained very well to my wife. My wife was there with our new born for close to 2 hrs without any updates on time and how long it will take. There was multiple miscommunications and more wife was upset at the service today.
5/14/2021
Rose F. VERIFIED CUSTOMER
I loved working with Lori. She was very upbeat and answered all my questions. She had to deliver some bad news about the cost and she layer it out clearly. Hoping to get the pictures of the problem that was fixed soon. Thank you.
5/13/2021
William H. VERIFIED CUSTOMER
Issue caused by today’s service is not resolved, waiting on return call from service manager after follow-up with KIA.
1) navigation system is not updating clock by area time zone after new battery install.
2) UVO website & mobile app are not updating with services records as completed by the dealer; hasn’t updated since the 74k service.
5/13/2021
Teresa C. VERIFIED CUSTOMER
ALEX did a great job, my only complaint would be the confusion from prior Scheduler about leaving my car for an entire day and needing a rental car, then come back next day to pick up my car - just to assess what repairs were needed for a cracked rear view mirror. I was glad that I could wait for part to be ordered, and not have to rent a car and come back Thurs. Very Confusing. But Alex was very helpful. Thanks, Teresa
5/13/2021
Annette F. VERIFIED CUSTOMER
Lori was courteous and friendly.
5/13/2021
Tom P. VERIFIED CUSTOMER
I sent an e-mail to Ken Hynek expressing my opinion on the experience. Contact him for that info
5/12/2021
Robert O. VERIFIED CUSTOMER
Richard was able to schedule and complete our service as we requested. We have worked with Richard for seven years and his customer service is the main reason we are pleased with West Hills Kia.