I have a call in to Vicki and the service manager both of them were supposed to get back to me last week and now today is Wednesday and I have not heard from them Kelsey did do a good job for me this is not her fault ****-****-xxxx
6/10/2020
Paul W. VERIFIED CUSTOMER
Great service experience.... and Pam was very professional and friendly.
6/10/2020
Gene F. VERIFIED CUSTOMER
In and out in hour 15. Good service
6/10/2020
Paul C. VERIFIED CUSTOMER
Waiting on hold for 20 minutes to get status updates. Ridiculous charges.
6/10/2020
Robin M. VERIFIED CUSTOMER
West hills Ford has the best service and sales people of any dealership I have been to.
6/9/2020
Nick F. VERIFIED CUSTOMER
I was most impressed with Kelsi - I had even made an attempt to reach out to mgmt, but was not able to connect with them while I was picking up my truck. Thanks again, and I will happily recommend your business.
6/9/2020
Quentin M. VERIFIED CUSTOMER
The staff was excellent and very helpful explaining my services.
6/9/2020
Zach M. VERIFIED CUSTOMER
The service was excellent and the associate assisting me was very Helpful
6/9/2020
Kenneth A. VERIFIED CUSTOMER
I asked for the drains to be cleared and an oil change. Notified the car b was ready and the bill was $240. I notified my wife to notify the service rep that there was a coupon for the oil change attached to my account. The service rep found the coupon and still charged my wife $240 for the service. I feel cheated
6/8/2020
Carol C. VERIFIED CUSTOMER
I was told before I came in that my appointment would last 2.5 hours.
When I arrived on time I was told to leave my car all day.
And that I could rent a car at my expense to leave.
This was frustrating and inconvenient.
I should have been apprised of this change before I arrived
Lexi wS polite and tried to hurry my repair.
But the situation was problematic.
6/8/2020
Rick H. VERIFIED CUSTOMER
Kelsi Schroeder is the service writer I talked to about the repairs needed for my auto. She was very interested in the needed repairs. She saw that the car was done in a timely manner and she kept me informed as to what was needed and how it was progressing. She is a great asset to West Hills Ford and you should be honored that she works there.
Rick H
6/7/2020
Stacey S. VERIFIED CUSTOMER
The service department were very nice and accommodating.
6/7/2020
Pamela B. VERIFIED CUSTOMER
Hi. Came in for an oil change. Fast in and fast check out. I enjoy dealing with Colin. He's friendly, personable, efficient, and straightforward.
6/7/2020
Carrie M. VERIFIED CUSTOMER
Very friendly and helpful staff, and quick service.
6/7/2020
Sunday P. VERIFIED CUSTOMER
They was very friendly and knowledgeable about what I came in for and the service for my vehicle was excellent
6/7/2020
Connie H. VERIFIED CUSTOMER
Chelsea had great customer service!
6/6/2020
Daniel Y. VERIFIED CUSTOMER
Thank you Brenda!
6/6/2020
Courtney "Tabi". VERIFIED CUSTOMER
Cameron is great. Super friendly, and always a really clear communicator!