It was not the ultimate customer service that I am accustomed to receiving from your business.
5/2/2018
Becky P. VERIFIED CUSTOMER
My guess is that the shop is doing a great job so The busy level is high which is great except that almost every time that I bring my car in for an oil change it takes 2 & 1/2 hours or more and that is only oil no rotating tires or anything. It seems a bit excessive to take 2 & 1/2 hours and that it is turning out to be normal ever time I come in for an oil change. It seems that a better plan/time schedule for work is needed as other customers that I heard talking had the same complaints that the change to West Hills has been not as pleasant as hoped for customers.
5/2/2018
Bob L. VERIFIED CUSTOMER
It’s really good experience I would like to go back there again.
5/2/2018
Dina T. VERIFIED CUSTOMER
Very friendly and timely service ... best service appointment to date!
5/2/2018
Sandra W. VERIFIED CUSTOMER
Really nice people there.
5/2/2018
Richard K. VERIFIED CUSTOMER
Very happy with professionalism displayed by Mr. Thompson and intend to give him all the highest marks on the survey.
Someone should mention to Mr King (two service desks away) that talking loudly on the phone and dropping f-bombs several times, with customers present, is not the best practice in a place of business. Mr. Thompson even apologized for Mr. King to me.
5/2/2018
Mercedes K. VERIFIED CUSTOMER
Excellent services. Courteous. Kind. Good attitude. Chris was great!
Also asked for help with researching about trading in. Promptly handled by Kristal and Dave.
Love this place.
Had the best Americano at the coffe bar
5/2/2018
Karen F. VERIFIED CUSTOMER
Stacy was terrific!
5/1/2018
Laurie M. VERIFIED CUSTOMER
Stacie was incredible in every way!
I will be coming back forever!!!
5/1/2018
Paul R. VERIFIED CUSTOMER
The crew was purposely under staffed on a very busy Monday. Not their fault, but it took them 7 hours to replace two airbags for a recall. Other clients were also voicing their concern over mismanagement of time and priorities.
5/1/2018
James C. VERIFIED CUSTOMER
Chris was great and I really enjoyed his personable conversation and professional approach to the job.
5/1/2018
Walter S. VERIFIED CUSTOMER
Always treated well when I come to your workplace for service or other reasons
4/30/2018
Pat H. VERIFIED CUSTOMER
Cole Thompson was fine. Brian was not. The problem with my 2016 Ford Escape was not resolved. I will be taking my vehicle to Poet Orchard dealership next week as they seemed eager to resolve my stalling issue. I will be calling the Ford Company on Monday to voice my concerns about your pdealership.
4/29/2018
Teresa G. VERIFIED CUSTOMER
Kind and courteous.Answered all my questions and took time to explain so I didn't feel clueless. Thank you.
4/29/2018
Jon D. VERIFIED CUSTOMER
Good quick service thanks
4/29/2018
Paul E. VERIFIED CUSTOMER
A job welldone
4/29/2018
Michael H. VERIFIED CUSTOMER
Excellent service
4/29/2018
John L. VERIFIED CUSTOMER
Personable & easy to work with. Provided good updates. Excellent ecperience
4/28/2018
Jeffery H. VERIFIED CUSTOMER
Great service. Very fast and friendly
4/28/2018
Michael M. VERIFIED CUSTOMER
Got there early. Got finished sooner than expected. All work completed!