Great service and really went above and beyond to answer all my questions about my service plan.
5/11/2018
Eric B. VERIFIED CUSTOMER
Chris was great! I was frustrated that my warranty only covers broken audio parts not broken audio updates. Since I purchased the truck less than a year ago, I found it odd that my audio was 3 updates behind. However, as soon as I left the problem reoccured, so I will be back to have it looked at again.
5/11/2018
Jeffery H. VERIFIED CUSTOMER
Great job
5/11/2018
Nancy M. VERIFIED CUSTOMER
Very nice and helpful. Appreciated his assistance with my Bluetooth.
5/11/2018
Patricia F. VERIFIED CUSTOMER
Very efficient and courteous....
All work done ????
5/11/2018
Teresa N. VERIFIED CUSTOMER
Stacie has been very helpful with my fixes on the 2012 Dodge Charger I purchased in February 2018. Hopefully, she or West Hills can help with a problem Permaplate won't cover.
5/11/2018
Jordan E. VERIFIED CUSTOMER
I look forward to the opportunity to complete a survey. I am entirely satisfied with Chris and West Hills Ford.
5/10/2018
Sean C. VERIFIED CUSTOMER
While I had to wait at the dealership for over 5 hours to get my key fob replaced, Roger was truly a pleasure to work with. He kept me up to speed on what was going on and made sure I was as comfortable as possible while waiting. The wait was not his or the dealership’s fault, but rather a result of a system being down on the entire Ford network. Thank you, Roger!
5/10/2018
Kendal M. VERIFIED CUSTOMER
Only complaint was no one called me when my truck was ready and it took 4 phone calls to get a real person
5/10/2018
Joseph S. VERIFIED CUSTOMER
They took great care of us. They were very open with what was happening, what the next steps were, and letting us know when our car was ready for pickup. I couldn't have asked for anything more.
5/9/2018
Kenneth K. VERIFIED CUSTOMER
Perfect! Could not be improved upon in any way!
5/9/2018
Betty L. VERIFIED CUSTOMER
Very considerate,thank You
5/9/2018
Bonnie M. VERIFIED CUSTOMER
Stacie, was very pleasant, personable and made sure I was satisfied with my experience!
5/9/2018
Roger S. VERIFIED CUSTOMER
Very professional. Explained everything. Answered all my questions.
5/9/2018
Beatriz A. VERIFIED CUSTOMER
Thanks for working on my car.
5/8/2018
Rodney G. VERIFIED CUSTOMER
Cole was very nice, and professional in assisting me. I was in and out of the service department in about 1.5 hours. Thank you.
Rod Gross
5/8/2018
Mark M. VERIFIED CUSTOMER
Keep up the good work
5/8/2018
Susan H. VERIFIED CUSTOMER
Professional attitude, service in timely manner
5/8/2018
Liana A. VERIFIED CUSTOMER
My oil change took over two hours. I had to find my service advisor to receive an update after waiting over an hour. I was compensated and had a discounted rate, but in future would like to be communicated with if things are running behind before having to find someone to give me an update.
5/6/2018
Briana A. VERIFIED CUSTOMER
Received a quote for new keys over the phone ...then when I showed up Chris Waggoner said they were $574....he also proceeded to tell me that he signed my OWN NAME on a document I needed to be there to witness/read and sign.....I'm beyond dissatisfied with Chris. Then your service dept manager or the big manager or Ford contacted us and decided to knock off the price of one of the keys...and made it more affordable for us and we were able to get my car. I thanks the manager of the service dept.