I was very pleased with the service work today. I certainly look forward to working with Tyler in the future!
Thanks for the great experience.
Ray H
1/22/2018
Carol G. VERIFIED CUSTOMER
paul was knowledgeble,courteous, and helpful. a real asset to your company
1/21/2018
Matthew W. VERIFIED CUSTOMER
Great service. My vehicle was completed early to include a service recall and a oil change was able to be completed as a last minute request. Thank you again.
1/21/2018
Karri H. VERIFIED CUSTOMER
I had the best experience I’ve ever had with Tyler. My van will go no where else!!!
Thank you so much,
Karri H
1/21/2018
David T. VERIFIED CUSTOMER
Very attentive and professional
1/20/2018
Christina C. VERIFIED CUSTOMER
Kristyn was amazing! The only complaint I have is the timeliness of our vehicle being serviced. Appointment was Thursday 730am and our vehicle wasn't completed until 4pm Friday. We would have made different family arrangements if I had known it would take so long.
1/20/2018
Bonnie S. VERIFIED CUSTOMER
I'm happy, I just hope I don't have to go back a month from now. !!!
1/20/2018
Edward M. VERIFIED CUSTOMER
Thanks for everything. Very professional.
1/20/2018
Monica B. VERIFIED CUSTOMER
It was an easy process.Thank you!
1/19/2018
Danielle H. VERIFIED CUSTOMER
Nathan was very helpful and answered all questions I had about getting a headlight replaced and seeing how much it would cost to possibly get a brighter light. Awesome customer service
1/19/2018
Jez J. VERIFIED CUSTOMER
Issue was not fixed although dealer said they could not get the problem to act up.
1/19/2018
Antonio G. VERIFIED CUSTOMER
Kristyn Giles demonstrated outstanding customer service, focus, consideration, enthusiasm, and professionalism. As a result, It was a pleasant experience doing business at West Hills. Thank you.
1/19/2018
Timothy M. VERIFIED CUSTOMER
Dropped off vehicle for scheduled service at 10:15. Browsed the lot, asked what our Ram would be worth for trade-in. Went to lunch, waited about 3 hours to allow servicing to be accomplished. Upon return, truck had not been touched. Apparently someone assumed it would not need servicing if traded in? Not the dealer's decision to make. Waste of time. At least they expedited servicing once we returned.
1/19/2018
Joycelynn S. VERIFIED CUSTOMER
A special Thank You to Cody E.GM /Mike S. SM/ and Nathan SW for the priompt servicing of my 2011 Dodge Charger.
Thank you WHCJD
1/18/2018
Ryan K. VERIFIED CUSTOMER
Thanks for helping us make the most of a situation hampered by logistical limitations.
1/18/2018
Rick F. VERIFIED CUSTOMER
Don’t need to contact me. I had an appointment on Friday to have my truck serviced. I dropped it off on Thursday night. I got no information about my truck on Friday. I called Saturday morning to see what was up and to see if my truck was done as my family had something to do that day. No one was available to talk with me when I called. Said they would get back to me after an hour and my family had left, still no call. I finally called back an hour later to see if my truck was done unfortunately my advisor was not available. And no one else could give me any information. After telling the phone person that I would wait I was eventually cut off. Finally I did get a call to inform me that my truck was finally diagnosed Saturday morning and that parts needed to be ordered. The actual service was fine and I have no problems with that. My problem is scheduling. If I have an appointment on Friday I expect it to be seen on Friday! And then be notified on that day so I can make arrangements accordingly. Again. No problem with service. My problem is with scheduling. Please do not call me! Thanks for your service.
1/18/2018
David B. VERIFIED CUSTOMER
Awesome service!
1/18/2018
Rebecca P. VERIFIED CUSTOMER
Simple service took 1-1/2 hrs. I wouldn't call that express.
1/17/2018
Rachel B. VERIFIED CUSTOMER
Paul did a great job keeping me informed step by step through the process. Appreciated his work!
1/17/2018
Barbara L. VERIFIED CUSTOMER
Jim kept me updated throughout the process and I greatly appreciated that!