Very pleased with how my recall issue was handled. The service staff were very pleasant and accommodating. I will not hesitate to contact them in the future to service my vehicle. Thank You!!!
12/28/2018
Joseph G. VERIFIED CUSTOMER
Richard was incredibly helpful and went above and beyond to deliver a great experience!
12/28/2018
Mark M. VERIFIED CUSTOMER
Thank you for taking care of us today, I appreciate knowing that I was well cared for didn't have to stress about it, or the rental car
12/28/2018
Mary V. VERIFIED CUSTOMER
Kristyn was thorough and easy to work with for my service appointment.
12/28/2018
David S. VERIFIED CUSTOMER
The service was just fine, but I sure could have enjoyed a cup of coffee like I do over at West Hills Toyota.
12/28/2018
Linda R. VERIFIED CUSTOMER
Very nice personel today and my oil change took less time than expected.
12/28/2018
Shana B. VERIFIED CUSTOMER
Krys and Ricky are the bomb!
12/28/2018
Jennie M. VERIFIED CUSTOMER
Garrett kept me informed often in spite of the number of service crew who called in .'sick'
12/28/2018
Christopher J. VERIFIED CUSTOMER
Great customer service. Very informative.
12/27/2018
Adam V. VERIFIED CUSTOMER
Thanks!
12/25/2018
Leroy W. VERIFIED CUSTOMER
Service completed in far less time than anticipated. Thank you.
12/24/2018
Ira A. VERIFIED CUSTOMER
Well done ????
12/24/2018
Monica B. VERIFIED CUSTOMER
I brought car back for some problem I had before I had the steering
dampener replaced among other repairs.
Krys was not there today when I picked up car but I rudely asked by a guy with
dark hair if I knew I had a balance of $139 due.
I replied that I did not think I should be charged since
the voicemail from Krys indicated they adj the steering dampener.
Rickey who was my old service adviser came over and looked things up
and agreed there should be no charge.
I didn’t deal with Krys today because Rickey
said she was not in.
12/23/2018
Martin F. VERIFIED CUSTOMER
Excellent service. A loaner car would have nice.
12/23/2018
Martha D. VERIFIED CUSTOMER
Everyone was professional and considerate, especially since I arrived on time, but obviously distressed about backing my adorable new car into something a couple days ago, that will now require a repair shop. Staff took a look, and helped me sort out what next steps I can take to restore it to ‘new’. It was a busy day for your crew but they diligently followed up with updates, so I could continue my other full commitments today. Thank you, West Hills team!
12/23/2018
Joshua S. VERIFIED CUSTOMER
James does an excellent job explaining services and finding out information. I really appreciate the extra he did to help me out today. My only complaint would be the time it took on my vehicle, but I fully understood how busy it can get around the holidays.
12/23/2018
Steve W. VERIFIED CUSTOMER
Everything went quick and smooth.
12/23/2018
Debra G. VERIFIED CUSTOMER
3.5 hours for an oil change. Dropped of 2 cars at 11. At 12:30 I asked for an updated. David said they were both being worked on; however, that was not the truth. I have progressive snap shot I a could see my cars were not started until 12:45. 1 hour and 45 AFTER my scheduled appt. David failed to communicate with me with truthful information. I’ve had it with this service department.
12/23/2018
Cindy M. VERIFIED CUSTOMER
Charge too much for parts
12/22/2018
Carrie B. VERIFIED CUSTOMER
Garret coordinated getting a lot of work done on my durango. Even with the storms and power outages, I got my car back sooner than expected and working great.