Excellent customer service, friendly staff, everyone makes your feel welcomed and appreciated
9/1/2019
Mark V. VERIFIED CUSTOMER
Took my 2018 4Runner in for 20k service. Appointment was set for 7:20am Saturday, my car was done by 8:16am. Friendly service, waiting room
Looked great (even thou I had my wife pick me up). Will be back.
9/1/2019
JOE G. VERIFIED CUSTOMER
Doug is always reliable and thorough. I trust him with all our service needs. Doug is why I moved our 2018 4Runner from the dealer we bought it from to Luongo for service. If Doug changes locations, my vehicles will follow him.
9/1/2019
Donald P. VERIFIED CUSTOMER
Dakota was awesome as usual.
9/1/2019
Julie R. VERIFIED CUSTOMER
Kenneth and Cisco both gave excellent customer service!
9/1/2019
Gil W. VERIFIED CUSTOMER
Doug was great! (But realized they did not turn the rotors correctly)
9/1/2019
Melody L. VERIFIED CUSTOMER
Cisco was very good about keeping me updated during the service He even found a coupon that saved me $40 on the alignment
9/1/2019
PAUL G. VERIFIED CUSTOMER
I thought 3 hours for an oil change with an appointment was kind of excessivve
9/1/2019
Shannon L. VERIFIED CUSTOMER
As always the employees were friendly a s helpful. Love this place! ????
9/1/2019
Ayyappan N. VERIFIED CUSTOMER
Great service
9/1/2019
James S. VERIFIED CUSTOMER
Normally I am the one that takes my vehicle in for servicing. However this time I am recuperating from a total knee replacement and I asked my wife to go in and have Longo Toyota to do the 20,000 mile service along with looking at our right rear tire that is requiring air to be put in it every few days. We scheduled an appointment time. My wife arrived at the appointment time and your Service Agent met up with her explaining the details of the 20,000 mile service to be performed and guided her through the process. In addition to maintenance service needing done we had the right rear tire looked at because it was requiring air to be put into it every few days. My wife explained to the service agent that we had a tire protection program and he took care of all of the paperwork and ordered the replacement tire and scheduled a secondary appointment for my wife to come back later that day. The only issue which I had wasn’t the Service Agent‘s fault but the dealership itself for not carrying a replacement tire and being able to handle this without my wife having to return for a second time just to have a tire changed out .
9/1/2019
Micheal R. VERIFIED CUSTOMER
Really good job. Really fast. And Kenneth is always helpful and resourceful.
9/1/2019
Joe N. VERIFIED CUSTOMER
Always a job well done!
9/1/2019
Josefa L. VERIFIED CUSTOMER
Y’all are the best
9/1/2019
Sam A. VERIFIED CUSTOMER
He did a great job. Thank you.
9/1/2019
Reynaldo G. VERIFIED CUSTOMER
David is always on top of things. He's courteous, respectful, and professional.
9/1/2019
Amandeep C. VERIFIED CUSTOMER
I have been at Longo multiple times since it opened in Prosper. Experience have great every time!
9/1/2019
Jorge R. VERIFIED CUSTOMER
Very professional
8/31/2019
Paul R. VERIFIED CUSTOMER
Needed a work in appt.
Problem was fixed in one hour.
Thanks!