They washed the car and only half front was washed , back of the car was still completely dirty , sloppy job
5/9/2020
Timothy S. VERIFIED CUSTOMER
Excellent service!
5/9/2020
Mia M. VERIFIED CUSTOMER
Kenneth was a sweetheart and gave me the best service experience I’ve had with Toyota so far!
5/9/2020
David S. VERIFIED CUSTOMER
The lack of communication and understanding about my Supra is simply unacceptable. If it was not for your outstanding Sales team and especially Aaron Kronkiewicz I would never come back. I knew getting this car there would be some first year problems, which is fine, but I have been back and forth several times only to find out that either the wrong service person was there or specific tools weren't there, or that Toyota has specific procedures, etc. My new Supra is still not fixed. The service team does not care. I have bought 2 cars and then returned a lease and sold it and have referred several friends who have bought cars. Live the dealership but you need a new Service Manager and better customer service
5/8/2020
Tina D. VERIFIED CUSTOMER
I was glad to get an appointment within the week I called to schedule. My only comment is that I had to wait an extra long time for the recall item to be replaced. The service staff was short-handed, only one technician instead of 2 was available to service multiple vehicles. However, the staff were very apologetic about the long wait time.
5/8/2020
Sheryl H. VERIFIED CUSTOMER
My only suggestion is when customers first pull up fir their appointment we wait for several minutes before the person employee outside greets us. He just stands there with his iPad and we never know if we should wait, go inside or what. The employ outside could greet customers when they arrive even if it is just to say please wait with you car I will be with you shortly.
It just feels like customers are ignored
5/8/2020
Melvin P. VERIFIED CUSTOMER
Dakota Burns is a great Service Advisor. He is customer focused.
5/8/2020
Jit G. VERIFIED CUSTOMER
Just awesome service.
5/8/2020
Tariq K. VERIFIED CUSTOMER
Good service good service advisor I am pleased
5/8/2020
Richard S. VERIFIED CUSTOMER
Great job and pleasant.
5/8/2020
Mohammad A. VERIFIED CUSTOMER
I’m happy
5/8/2020
Erik J. VERIFIED CUSTOMER
Dakota, as always, provided excellent service!
5/8/2020
ALTON W. VERIFIED CUSTOMER
Great place
5/8/2020
KEVIN M. VERIFIED CUSTOMER
Got everything taken care of that I needed done in a quick amount of time!
5/7/2020
SEAN L. VERIFIED CUSTOMER
I have a still problem. Still cover the warranty.
5/7/2020
THOMAS P. VERIFIED CUSTOMER
Even called me to tell me I forgot my book and where to get my book!
5/7/2020
Mike M. VERIFIED CUSTOMER
Doug as always is highly professional and works tirelessly to ensure I receive the best possible service and am satsfied. Definitely will continue to patronize Longo Toyota