Longo Toyota Auto Repair Service of Prosper

Took over 3 hours and was told it would be an hour and a half! It was a regular maintenance and alignment and shouldn’t have taken so long.

My experience with your service today was as expected. Great service with a wait of about an hour, which was good for me, as I needed to slow down and chill.

He told me how long it was going to take —and he was spot on………this helped me make my tight schedule. Thanks !

I am Happy

Kenneth did a great job. He was knowledgeable and professional. Will definitely be bringing both my vehicle and my wife’s vehicle in for future service. Kenneth earned the dealership a repeat customer.

doug was great, efficient and super friendly!

To state ot up front, Doug was great. Yhat said, two issues. A few days prior to my scheduled service appointment, I came in with an issue with my ABS. I was told at the time that I would need to leave my car there due to this not being a scheduled appointment and techs needing to drive the car to pinpoint the issue. With no rental a available, I opted to baby the car to work and back (80 mile roundtrip commute) for 4 days and to have the tech add the ABS issue to the preamble of my scheduled service. On the day of my appointment, not only was the info not added to my appointment, but the ABS codes were read and reset (no issue), a quick, timely fix, not needing additional time to drive the vehicle to troubleshoot, which was the reason I opted not to have it done whe. I initially brought the car in for the ABS issue days prior. Also, after I got my car back, the wiper fluid reservoir was not refilled; small detail, but part of the service. Longo overall has been my best dealer experience under the Toyota brand, and since Dakota Burns has moved on, I am happy to have Doug as my point-of-contact. As an aside, happy to indirectly help Roger finance the IMS with having my car serviced at Longo (those who follow motorsport will ger that)

To state ot up front, Doug was great. Yhat said, two issues. A few days prior to my scheduled service appointment, I came in with an issue with my ABS. I was told at the time that I would need to leave my car there due to this not being a scheduled appointment and techs needing to drive the car to pinpoint the issue. With no rental a available, I opted to baby the car to work and back (80 mile roundtrip commute) for 4 days and to have the tech add the ABS issue to the preamble of my scheduled service. On the day of my appointment, not only was the info not added to my appointment, but the ABS codes were read and reset (no issue), a quick, timely fix, not needing additional time to drive the vehicle to troubleshoot, which was the reason I opted not to have it done whe. I initially brought the car in for the ABS issue days prior. Also, after I got my car back, the wiper fluid reservoir was not refilled; small detail, but part of the service. Longo overall has been my best dealer experience under the Toyota brand, and since Dakota Burns has moved on, I am happy to have Doug as my point-of-contact. As an aside, happy to indirectly help Roger finance the IMS with having my car serviced at Longo (those who follow motorsport will ger that)

I trust Doug R. He’s the best Service Advisor I have had since I bought my 2007 Camry. He the reason I left Toyota of McKinney.

Doug was very courteous and helpful. He made the whole process very pleasant and convenient. Great Service!

Great service.

Excellent service

Kenneth was so kind and professional! I felt like he was extremely honest with me and took great care of me and my vehicle! I'll definitely be back to Longo Toyota of Prosper!

Weston did a Great job handling the service of my vehicle. I really appreciate the fact that Weston found a better deal online for my parts and saved me some money. That's the reason why I keep coming back to Longo Toyota. Thanks Again Weston! Christopher W

It would have been nice to have been explained the links sent you a customer via text ie how to use. I used it but didn’t get a response. It seems that texting was better communication than using the link. I didn’t get a response until Monday that my car was ready when I thought my car would have been ready on Sunday considering I left it Saturday morning at 7am. I waited for response via link but nothing. Regardless, I still enjoyed the friendly service.

Ken was exceptional! Longo Toyota is fortunate to have his customer skill sets.

Weston Wallace was a huge help and very personable. Advisors like Weston makes all of Longo Toyota look good!

Weston has GREAT customer service! I'll be coming back for sure! Thanks Weston!

Doug is very professional, courteous and always takes care of us!!

He is great person.