Some work that was supposed to be done was not done. Check tire sign was on and nothing was done about it. After we were told that our vehicle was ready, we waited for sometime when we got to the location.
12/17/2020
Mary S. VERIFIED CUSTOMER
Why was an appointment needed? We sat there for an hour and a half for the 75,000 service, which was rotating tires and checking fluid levels. We weren’t met when we arrived. No one came out until my husband went in. Wi got a text to pay, otherwise we would have spent another 30 minutes waiting on our guy! This was our first visit, because we just moved to Frisco. Not a good first impression :(
12/17/2020
Jeffrey K. VERIFIED CUSTOMER
Quick & easy!
12/17/2020
Michael R. VERIFIED CUSTOMER
Great customer service! Thanks!
12/17/2020
Richard B. VERIFIED CUSTOMER
Great job
12/17/2020
Alice J. VERIFIED CUSTOMER
Your service department is far superior to the dealership where I purchased my car in Colorado.
12/17/2020
Kate N. VERIFIED CUSTOMER
Super nice kid and great service in a stressful time. Thank you guys
12/17/2020
Rudy P. VERIFIED CUSTOMER
Long wait but rep was polite and courteous.
12/17/2020
Michael S. VERIFIED CUSTOMER
Doug is a great example of a service management that fits right in with toyota and reliability.
12/17/2020
Brenda D. VERIFIED CUSTOMER
It was all taken care of very quickly.
12/17/2020
Hector D. VERIFIED CUSTOMER
Just a quick thank you note for David
From the moment I walked in
The service and the attentive to detail on my car to the service to get a caf to get me back home
I appreciate his honesty and guidance
Answering all my questions
Thank you mr Araujo
12/17/2020
ROB A. VERIFIED CUSTOMER
Again, I cannot say enough about David Arajuo. He just knocks it out of the park every single time I bring my vehicle to Longo. He is a must promote and retain at the highest levels. I am completely impressed with him and his genuine care for the customer and my needs.
12/16/2020
Alan T. VERIFIED CUSTOMER
Exceeded expectations as always.
12/16/2020
Greg L. VERIFIED CUSTOMER
Weston was great, but as usual, Toyota cannot fix the problems with their vehicles with the same response of "we can't duplicate the problem", but I can as soon as I leave the lot, so it leaves me to believe that my vehicle issues were not properly resolved. Took my Toyota in for trade in and got a Ford F-250 and pre-ordered a new bronco. Please do not contact me.
12/16/2020
Henry D. VERIFIED CUSTOMER
Outstanding service. Thanks!!
12/16/2020
KEVIN B. VERIFIED CUSTOMER
I’ve never had my oil changed from anyone other than Toyota. You are $19-$20 more than I’ve ever paid, mostly due to your exorbitant labor charge. I even showed Phillip (I believe that was his name) my previous bill from an OKC dealer, Bob Howard. I paid the same there as Fred Myers in Houston. I won’t be back for that price
12/15/2020
ANDREA S. VERIFIED CUSTOMER
He was courteous, informative and polite. The three most important pillars of customer service!