Westin was able to overcome issues that weren’t due to his error. Was completely transparent with the issue and found a way to make things right and get me taken care of. I’m in sales and having someone in your services department that is honest goes along with repeat and future business. Won’t do business with anyone else except for Weston.
2/28/2021
Peter E. VERIFIED CUSTOMER
Great service staff
2/28/2021
Joann R. VERIFIED CUSTOMER
Very good service. Customer service went the extra mile
2/28/2021
Kerry S. VERIFIED CUSTOMER
Kenneth was on point keeping me apprised of my vehicle. I love LONGO TOYOTA!!!!!
2/28/2021
JEFFREY Y. VERIFIED CUSTOMER
I’m in my second Tacoma from Longo and don’t usually ask for a specific service advisor because ever single one is great. However, David is exceptional and am looking forward to writing Penske about my truely exceptional experience. Not only did David take me in last minute for an emergency repair, but offered to come in on Sunday when the business was closed to accommodate my schedule. Wow! What an asset to Longo. I know Longo must be used to positive feedback from their service department, but David deserves extra credit for making my experience truly exceptional.
2/28/2021
Alfred G. VERIFIED CUSTOMER
All team members are very professional, and David Araujo, was very informative, very good communication, keeping things simple and clear, this makes come again to add more commitment to Toyota Prosper.
2/27/2021
Melissa S. VERIFIED CUSTOMER
service is always great! everyone is so nice and helpful!
2/27/2021
Pat W. VERIFIED CUSTOMER
Kenneth does a great job. His customer service skills are excellent.
2/27/2021
Alvin C. VERIFIED CUSTOMER
Excellent customer service
2/27/2021
Rengin B. VERIFIED CUSTOMER
Doug is always very professional.
2/27/2021
Henry M. VERIFIED CUSTOMER
See you in 6 months for the same good service.
Thanks
Henry
2/27/2021
Nadia T. VERIFIED CUSTOMER
Thanks for making my service appt quick and easy! Awesome customer service!
2/27/2021
Ron T. VERIFIED CUSTOMER
No problem.
2/27/2021
Stanley T. VERIFIED CUSTOMER
Great service experience.
2/27/2021
Chyrel C. VERIFIED CUSTOMER
I Was Greeted Immediately Upon My Arrival, with Courtesy & My Problem Attended to ASAP! Mr David Arajou called a Lyft to Take Me Home Until my car was Completed, it was Estimated to Take 2hrs, & That was Timed Exact. I Got a Return Car to Dealership & All was Done in a Professional Manner, that I Appreciated. Thanks I Longo Toyota!
2/27/2021
Dan B. VERIFIED CUSTOMER
Thanks David
2/27/2021
KENNETH R. VERIFIED CUSTOMER
Excellent as usual , service advisor is outstanding . Very knowledgeable
2/27/2021
Ileana V. VERIFIED CUSTOMER
I waa impressed by the agent. His customer service was in point. Very orientated to details. I really like this visit.