Best dealership in memphis! I'm impressed by Johnnys work and his explanation on everything that was wronh with my truck! Thanx again Mr.Johnny u have a devoted customer.
11/28/2018
Richard B. VERIFIED CUSTOMER
Very professional and timely
11/27/2018
Alisia F. VERIFIED CUSTOMER
Excellent service.
11/26/2018
Richard H. VERIFIED CUSTOMER
Great customer service
11/23/2018
Martin L. VERIFIED CUSTOMER
it seems my Jeep appears to be running good so far; so I am very thankful. It took a lot longer than I would have wanted to have it fixed, but Paul Householder was very diligent in seeing my satisfaction through to the very end, and for that - I am most appreciative! Thank you so much!
11/22/2018
Kathy S. VERIFIED CUSTOMER
Excellent customer service by Johnny chenault.
11/22/2018
Billy C. VERIFIED CUSTOMER
Great service and friendly attitude ,very good visit
11/22/2018
Jon R. VERIFIED CUSTOMER
None
11/21/2018
Harry M. VERIFIED CUSTOMER
Johnny does an excellent job. Took care of my service requests and updated me on the progress of my vehicle. Very pleased with the service..
11/21/2018
Andre J. VERIFIED CUSTOMER
As always, you all always came through. Thanks!!!!
11/21/2018
Rebecca H. VERIFIED CUSTOMER
My vehicle is still making a knocking sound and have been told it sounds like a tractor...anyone who has listened says it definitely does not sound right! I made them aware of this knocking sound and even sent a video with the sounds and it still sounds the same...this is more than just a fuel related problem...the car seems like it is over powering... I have 2 more videos of the sounds taken today and one is when my vehicle is conmpletely stopped the water in my cup holder continues to shake back and forth...after paying $550 nothing seems fixed or any better....
11/20/2018
Charles T. VERIFIED CUSTOMER
Everyone was polite and knowledgeable about my vehicle service
11/20/2018
Michael C. VERIFIED CUSTOMER
Answered my questions with recommendations and solutions. All without unwanted pressure to sell service or products. Will bring my GM cars that were purchased from other dealers to Serra because of this commitment to positive customer service. My Silverado 2500 was returned to me clean and ready to enjoy. Great job service crew!!!!
11/20/2018
Margaret M. VERIFIED CUSTOMER
Every time we make an appointment for an oil change, when we arrive we are told it is first come first serve. Why do you even say you’ll make an appointment if this is the case? Our family has purchased 5 vehicles from Serra in the last 2 years. Each time we were told about the wonderful service department. But each time we use it for regular maintenance we are frustrated with being told we have to wait. Each time David Lane has become involved and has told us if someone has an appointment they are first. But it seems this is not being taught to your service crew.
11/18/2018
John W. VERIFIED CUSTOMER
You did well. Thanks
11/17/2018
Ariadne P. VERIFIED CUSTOMER
Great job done on oil change and tire rotation. Tech found that my cabin filter needed changing. Service consultant Johnny brought it to my attention, new filter change out. Service time 1.5 hrs.
11/17/2018
Shantel S. VERIFIED CUSTOMER
Johnny was amazing and recognized problems with my car that I didn’t know existed.
11/17/2018
Vickie J. VERIFIED CUSTOMER
Johnny is always polite and greets me at the door. We went over the services my car needed, he explained everything & we settled on the cost. He kept me informed during the day & my car was ready when I arrived. You can’t do any better than that.
11/16/2018
Michael J. VERIFIED CUSTOMER
Very satisfied with the Service Dept.
11/16/2018
Katrina L. VERIFIED CUSTOMER
Johnny was very courteous, patient, and attentive. This was my second experience with the service department since I purchased my new car. I was reluctant about returning to this location from my first experience, but because of his professionalism, I will return to this location for further service needs. This was a great experience. Thanks Johnny!!!