Becca was great at keep us apprised of what to expect to get the job done. She was able to make su
8/29/2019
James M. VERIFIED CUSTOMER
Great service!
8/28/2019
Lon B. VERIFIED CUSTOMER
Very nice and helpful.
8/28/2019
Stephanie R. VERIFIED CUSTOMER
Saturday Vic called me to say he had time to checkout my head light issues that day rather than me waiting till Tuesday. I live close to Little Apple Toyota so I immediately drove it to the Service Department. When Vic called me to announce that he had discovered the issue and corrected it...and the car was ready for me, I was very pleased. Somehow the lever on the steering column had been dialed off of Automatic. Thus no lights!
I am so glad he started there in his examination of the car. It was a quick fix.
8/27/2019
Mia H. VERIFIED CUSTOMER
The service department was unbelievable rude and was trying to push me around. They also didn’t rotate my tires like I asked, but instead insisted I just said to check them, they proceeded to fight with me about it. Also I insisted my oil be changed on three separate occasions within one conversation and the gentleman said “fine if you want to waste your money I guess I will take it.” We are extremely dissatisfied and will not return for service or to buy a new vehicle.
8/27/2019
Peggy W. VERIFIED CUSTOMER
Service Department is always very courteous and helpful. Since my husband passed away, I completely trust them to guide me in the care of my car. Thank you!
8/27/2019
Everett R. VERIFIED CUSTOMER
Old **** sevice advisor grumpy and over worked needs a day off
8/27/2019
Jose C. VERIFIED CUSTOMER
Customer service could use some improvement. Every time I go there it doesn't feel welcoming. I don't remember ever getting a greeting of the day at a minimum. Services always seem to take longer than they should. Complete explanation of the services provided does not happen. Everything seems like a **** to the employees.
8/27/2019
Michelle B. VERIFIED CUSTOMER
Great service that is why I drive from Topeka to get my car serviced there.
8/25/2019
Sally D. VERIFIED CUSTOMER
Vic was amazing and I really appreciated him and his understanding of my situation.
8/25/2019
Shelly M. VERIFIED CUSTOMER
No issues good people working there.
8/24/2019
Brooke P. VERIFIED CUSTOMER
Always a pleasure working with Vic
8/23/2019
Kira T. VERIFIED CUSTOMER
Becca was so kind to me! She listened, understood the situation, and set up a solution for me. And she remembered me when I came back! Evidence suggests these folks care about their jobs and they care about the people they help.
8/23/2019
Keith W. VERIFIED CUSTOMER
Great job! AC and window work fine. Just as I requested
8/23/2019
Tom M. VERIFIED CUSTOMER
I look forward to telling my story but you won't like it.
8/23/2019
Connie S. VERIFIED CUSTOMER
Great job, as always
8/22/2019
Cindy P. VERIFIED CUSTOMER
Thank you for the quick service!!!
8/22/2019
Jeffrey M. VERIFIED CUSTOMER
If you set an appointment for service then that is when the vehicle should be worked on. Otherwise there is no point in setting up the appointment. My vehicle was scheduled for 8:15a drop off and when I called at lunch to see if it was ready to pick up I was told that nothing had been started on it and it wouldn’t be ready until late afternoon. This is a frustrating issue when I was trying to coordinate with my family. I understand that you have a busy service dept but your customers also have busy schedules as well. Hopefully this won’t be the same for every service experience at Little Apple.
8/22/2019
Karen B. VERIFIED CUSTOMER
Vic has always been great to work with.
8/21/2019
Judith H. VERIFIED CUSTOMER
She was very precise and listened to my concerns. Charlie was also great. And I am sure my service was great from whoever worked on my car. You are all exceptional.