We were 20 miles over the oil consumption test and very low to non existent oil marker levels after the 1000 miles and they refused to keep our car and required us to re start the process all over again. The nice service lady at the desk seemed very confuse on why when some mileage lienancy is allowed and why we got charged with a diagnostic fee upon dropping it off the first time we came in with the complaint. Something is clearly wrong and for us to have to drive off the lot with it knowing so, with no rentals since before Covid, is just terrible corporate policy and corporate driven customer
service. Fast forward to my car shutting completely off on my way to go get my children and Kia telling me I have to tow it there, in this specific matter is worse. I will work with Kia and my warranty to fix this but you can ensure I will never buy another kia vehicle from Kia again.
4/21/2022
Branden V. VERIFIED CUSTOMER
Who does it better than Brian? No one ????????
4/20/2022
Debra C. VERIFIED CUSTOMER
Great experience
4/19/2022
Tracy F. VERIFIED CUSTOMER
As always great experience!
4/19/2022
Arlene K. VERIFIED CUSTOMER
After many years and service visits it finally got the car fixed correctly.
Thank you Brandon , you kept your word (so far ????)
4/18/2022
Marcea P. VERIFIED CUSTOMER
Excellent service
4/17/2022
Brittany B. VERIFIED CUSTOMER
Brian's customer service was great!
4/16/2022
John P. VERIFIED CUSTOMER
New customer , happy with experience, will
Return
4/15/2022
Not Provided. VERIFIED CUSTOMER
All good
4/15/2022
Lorin P. VERIFIED CUSTOMER
Scott is wonderful and keeps you updated on ur repairs
4/15/2022
Marcella B. VERIFIED CUSTOMER
Friendly and courteous. Appreciated that the appointment was timely.
4/14/2022
Schaller H. VERIFIED CUSTOMER
Got the car done same day. Fantastic service.
4/14/2022
Dominic P. VERIFIED CUSTOMER
Great job good service
4/10/2022
William J. VERIFIED CUSTOMER
Brian was awesome
4/9/2022
David M. VERIFIED CUSTOMER
Everyone did a great job!
4/8/2022
James K. VERIFIED CUSTOMER
Beaudry 2024.
4/8/2022
Amy B. VERIFIED CUSTOMER
Great service - thank you!!
4/8/2022
Frederick R. VERIFIED CUSTOMER
Brian is the absolute best!!! Many thanks for the great care he took of my car and me!
4/6/2022
Elias B. VERIFIED CUSTOMER
Overall a great experience. Brian is a wonderful person and employee- very courteous and professional!
4/6/2022
Peter D. VERIFIED CUSTOMER
As always the experience was great!! Efficient, quick and
so nice to deal with!!!