I don’t need anyone to contact me, thank you. I just feel that there’s a large disconnect with your staff. Check in went well except I wasn’t told how I would be contacted when it was done. So I assumed they’d let us know. There were random sales people standing or sitting who didn’t even acknowledge our presence with a smile or hello. We had to ask twice if someone could make popcorn at 11:30 am so my kiddos could stay occupied when they were bored and losing steam. The other several customers appreciated it too. I had to ask about my parked vehicle and whether it was done and was told my representative would come get me when they got back. And 10 mins later, we asked another guy if he could check us out. When we left, our rep had at least six sets of keys on his desk and he was still no where to be found. If you have that many customers waiting, you should employ enough staff to help or have the people sitting around pick up the slack.
Thank you!
8/15/2018
ELIZABETH B. VERIFIED CUSTOMER
With this service visit I was told that my van had the regular service done on it which included the tire rotation. That was an out right line because I know for a fact that the tires are bad and needing to be changed, but am waiting to have the money to get that done. So, instead of lying to me about a service being done, just tell me that it wasn't able to be done! If there was a closer Toyota dealership i would go there instead!
8/14/2018
BARBARA C. VERIFIED CUSTOMER
Tyler was wonderful! The young gal who checked me in needs to pay better attention to details!
Thanks
8/14/2018
LORETTA J. VERIFIED CUSTOMER
He was great very polite .went over everythig was very thorough.
8/14/2018
BONNIE L. VERIFIED CUSTOMER
Elizabeth was a tremendous help. She answered all my questions and if she was not sure, she took the time to get the answers. I sincerely appreciate her efforts to make sure my concerns were addressed. Thank you Elizabeth.
8/13/2018
RICHARD T. VERIFIED CUSTOMER
I was very happy with my service today mostly because of Chrissy Lorans expertise and friendly personality that made me feel welcoming and my service was going to get done right.
8/12/2018
Samantha M. VERIFIED CUSTOMER
You did a great job and in a timely manner.
8/12/2018
Clay C. VERIFIED CUSTOMER
Samantha was very polite and had a sense of humor. Also answered my questions.
8/11/2018
LINDA K. VERIFIED CUSTOMER
Everyone was friendly and the service was speedy and excellent. Thank you.
8/11/2018
Kate M. VERIFIED CUSTOMER
It would seem that a Toyota dealership should have the oil filter in stock, which yours did not. Samantha was great!
8/11/2018
Valerie D. VERIFIED CUSTOMER
Quick and very helpful. Much appreciated.
8/11/2018
MARCIE H. VERIFIED CUSTOMER
I am always pleased with the customer service. However, I did not use **** Hannah's service this time because of the price quoted for the services. The labor costs are far too large to afford.
8/10/2018
Robert N. VERIFIED CUSTOMER
Crissy did fine job selecting the service that would meet the Tundra's maintenance needs.
8/10/2018
LEATHA S. VERIFIED CUSTOMER
For some reason Gabe had to go to a meeting, so after I had been there for 1 hour and forty plus minutes, I decided to go check on my car. Sure enough my car was ready and all the information was setting on Gabe’s desk but no one let me know that it was done. The second thing I was unhappy about was they didn’t vacuum the floor in the back seat.
8/10/2018
KACIE W. VERIFIED CUSTOMER
Gage was wonderful, extremely kind and welcoming. Thank you for servicing my car!
8/10/2018
James T. VERIFIED CUSTOMER
Thank you for the great job that was done.
8/10/2018
CLAUDIA L. VERIFIED CUSTOMER
Service was great but unfortunately the problem with vehicle was not detected so now I have to wait for my car to not want to start again. :/
8/10/2018
Carol Q. VERIFIED CUSTOMER
Tyler was absolutely amazing. Thank you.
8/10/2018
Steve A. VERIFIED CUSTOMER
I think my 5,000 mile oil change is reasonably priced and I really appreciate the car wash. I also like having a complete service record by doing all my service at **** Hannah. Love my Camry Hybrid. Thanks.