Dick Hannah Toyota Auto Repair Service

I came in with major concerns about the service I have received in the past. Matt went above and beyond to make sure I was serviced professionally and left a happy customer that will return

Efficiently taken care of by Matt.

She was super awesome. Great customer service, sweet personality,friendly and a pleasure to do business with. Crissy and your mechanic team rock. I got out in a timely fashion.i appreciate the service I get at this location

I’m not satisfied as a loyal Toyota customer with how loyal Toyota is to their customers. We had a service bulletin issue fixed that was 10 years or 150,000 miles. We bought the truck the month that it expired, but it only has 111,000 miles on it. Toyota customer care was worthless on resolving the issue. I have yet to hear from the regional office. There are 3 Toyotas in my driveway and we want to purchase a new highlander or rav4 in two years. I will not be bringing any of our vehicles back. You HAD an opportunity to fix this and you didn’t... in fact- because my wife had such a bad experience at **** Hannah Toyota years ago, the same day that we had my truck towed to your shop- she went to McCords in Vancouver to get her oil changed. We bought our RAV4 for my son a few months ago at Ron Tonkin Toyota and she bought her Lexus from Toyota of Portland. It’s pretty sad when there is a dealership less than 5 miles from our home and we’d rather drive an hour than give our money to **** Hannah... never again. The first experience I had with your service department, I was told I needed a new cabin air filter and a new engine air filter, which I replaced myself 3 weeks prior to the ONLY LOF I will ever have any of my vehicles at your location after this. I am in the customer service business, and I understand where there is an opportunity to earn customer loyalty. Crissy genuinely seemed interested and tried to do the right thing only to be shut down by the suits in your office. What a shame!

Was pleased they said it would take 2 hours but was finished in about 10 minutes less

Always pleasant and thorough In serving the customers needs. Knowledgeable staff too.

The technician that handled my problem was great. Very professional and it was obvious that he takes a great deal of pride in his work.

Needing to bring my car back a second time is not what I had planned. However I do appreciate Matthew doing all that he did to help make it right.

Matt took care of everything. Thanks Matt.

Liz did a fine job including me in the work which was done on my RAV4.

Elizabeth was terrific and made my experience with the service department very pleasant!!!!! Total customer service????????????

It was a painless visit!! Matt is great. Friendly, competent and thorough. I’m really happy with the service and love my car. It wasn’t Larry that brought in the car. He no longer drives for health reasons!! I’ll be taking over the car now. Thank you, Claudia Hatmaker

Thank you for a fast and efficient service

E payne was very nice and helpful and honest , vut as i told her i wish the sales man were as honest , for after buying 6 trucks the last one 18 i did not the two iut right lie's spoken to make 2 sales one onthe bew 18 and 25000.00on the used they promised to fix hood on , she was very helpful , but i do not think i would buy another truck nor recomend any one to buy there for the dishanest i found after buying so nany

Everyone went out of their way to help me, they were great! Thank you very much, Louise.

Exceptional service!

Great service as always

Crissy does a great job, she knows my car and she always greet you with a smilw

Renee was very nice and professional, but I was not happy with the time it took for oil change nor with the costs.

Was easy to work and I am satisfied with the service I had received