Dick Hannah Toyota Auto Repair Service

Great job!

Brandon called after the initial inspection with some needed services and I was grateful for his assistance. My car was very clean when I left and smelled so much better with the mouse nest gone. I am especially thankful for the mesh barrier to prevent further mouse intrusions. Thank you for taking such good care of my car.

He was pleasant, helpful, and knowledgeable.

Fast and professional

These consistent “how are we doing “ Surveys are entirely obnoxious. I find the employees to be doing a good job Despite what appears to be a cut throat management style providing a Work atmosphere that is not a comfortable place to be

Certainly was a job well done

Brandon was helpful in finding me a coupon for my oil change, I had one but it didn't cover synthetic oil.

Great job!

We were relatively fine when your service department recommended changing our spark plugs prematurely, even though we realized it wasn't absolutely necessary and may not have been necessary at all. Your price for changing the headlamp was lower than most and we were coming in regardless for the recall service. New spark plugs might conceivably be a minor positive point when we sell the vehicle, which we plan to do soon. Unfortunately, our kindness and still positive reviews were apparently mistaken for naïve vulnerability, stupidity and weakness. That may be business as usual for you, but represented a very poor decision when it comes to retaining our business. Please know that we will shortly be in the market for a top-of-the-line, fully-loaded, off-road capable 4Runner, among other anticipated vehicle purchases. We were going to give you the lead chance to earn that business - and meet or beat any competitor offers - but we will not even consider bringing any of our future business to you or your parent company, including any future service calls. It is 100% out of the question, regardless of any seemingly enticing offer you might make. We are two very highly educated people, both with a strong technical background and one with a psychology Ph.D., so you can imagine how quickly we can often tell when we are being presented with anything less than the truth in the technical realm. We believe we know exactly what was done to our car to trigger the check engine light and codes. We believe it was deliberate and have evidence to strongly suggest that is the case. Your service advisor, Tyler, was clearly reluctant to quote the ridiculous price being asked for the completely unnecessary repair he presented, until we pressed him on the question many, many times. We will not assist you in perfecting his technique by describing in detail how many times he contradicted himself and made extraordinary logical and technical leaps in attempting to justify that recommendation, and all the other textbook-level, highly suspicious cues we observed in his behavior. Suffice to say we wish we had a full audio/visual recording of the entire interaction so we could use it as a wonderful example to our students and associates. In any event, it took us less than thirty minutes to resolve the actual issue, reset the codes, and bring the vehicle up to full specs - with little more than a socket wrench and Toyota's excellent instructions, all for zero dollars in our own driveway. We then took the car out for a one-hundred mile test drive, with no further issues. It is utterly and absolutely beyond incredible to imagine that your trained and experienced technicians were not fully aware - and more - of the real situation. It is exactly why we couldn't help quietly laughing in Tyler's face - an involuntary but certainly understandable reaction - and very likely why he avoided speaking to us further after we told him what he was asking was entirely out of the question. He only sat in the service bay apparently avoiding further eye contact as we walked past the row of desks in his department, left the building, picked up our car and drove away for what will definitely be the last time. Thank you again for the excellent coffee. Please also give our best to Keeley Marsh. She is too good for you and so are we.

She was pleasant and competent.

Great service!

Amazing service!

She helped me with my questions and did a good job

Did everything I asked and even hand wash my truck after! Thanks!

They diagnosed the problem referred me to who can take care of it and it's going to get taken care of by the extended warranty that I got from **** Hannah thank you.I love my truck

It was Vance Pinson that helped me that is who i checked in the box and Vance did a awesome job. I have no idea who Tyler Gonzales is...

I have all ways had my Souls services there and never had a problem.

Tyler went above and beyond to make me feel satisfied. He was professional and friendly during all interaction. He returned calls in a timely manner and answered all questions.

Tyler fid a Great Job ! J. White

Thanks again. All of you guys did an excellent job! Very happy customer.