Dick Hannah Volkswagen Auto Repair Service Center

Greatful service, good quality

Hes the best.keeps in touch the whole time. Thank you Gary

Miss Heather always goes above and beyond to take care any concerns about my Volkswagen Jetta. Her team has excellent and efficient customer service.

Gary got me out of there ahead of schedule.

Gary got me in early and completed the job in a very efficient manner

Ryan has helped me several times and he always provides the best service. This is the first vehicle that I’ve ever taken to the dealer for services and it’s because of your great team that I continue to do so. Thanks!

Quick, professional service. Will recommend you to friends & family!

Vlade saved the day for me x 2 answered my phone call last night I kept me from ruining my engine + got me a courtesy tow into your service center + was able to combined the repairs in with my 60K service to save me about $150.00 ... a true HERO!!!

Ryan was great! Super friendly and did a great job explaining the process and the work done on my truck. Honestly one of the best customer service interactions I’ve ever had.

Thanks for making this experience a convenient one!

Vlad was helpful and personable

Was surprised by how fast Gary came in and told me that there was a Bolton my tire and that it will be done in about 45 minutes. Was really pleased with my first experience with the service department !

I've been taking my car here for a few year. Ryan is the reason I keep coming back.

No Comments, just happy about the service, Thank you for asking though.

Vlad greeted me this morning and took care of the intake paper work. He answered all my questions which helped me feel comfortable leaving my car for repair. When I later returned, Ryan worked with me, explaining the work done on my car. Both Ryan and Vlad were friendly, professional and knowledgeable. As a 70 year old widow, I appreciate the respect I was shown.

My only concern is that I had an appointment at 9:3 and my car was not attended to until 11:15. I work 14 days on, one day off and made it clear I wanted the appointment honored and completed ASAP. Also, my parking pass was damaged during this service causing me to have to spend an hour this morning getting a new one.

I bought my 2013 Fiat 500C Lounge from your Volkswagen dealership in Vancouver. I purchased the car in 2016. Since then, I have loyally returned to you for oil changes. Until this last visit, I have always had great service. Upon arrival, I mentioned to the young woman checking me in that I had something leaking from the front right area in the front of the car. She advised me tbey would do a visual check to see if they could give me an idea of the problem. I understood. I was advised that the wait would be a minimum of 2 hrs. Typical, if not longer, on all my visits...When was car was done, I went to the garage area to pay with the same person. She was vert curt, dismissive,and condescending. I asked about the leak and she said my coolant was low, but, they couldn't fill it, as they didn't carry it. Fair. I asked again, in a different way, if the tech had any idea on the leak. She repeated, a minimum of 5 times, "the coolant is low" to any questions I had, as she spoke to me in a very dismissive way. Very frustrating, especially after the long wait. I asked her if I should make an appt.to have it checked. She said they only work on used cars,like Fiat, once or twice a year. I asked if I should take it elsewhere, and I was informed that was a good plan. My final comments, where to the fact that I just wasted my time being loyal to the **** Hannah organization..Again, a dismissive, blank stare, was my answer. I won't be back, and I certainly won't recommend, **** Hannah. Susan H

Fast diagnosis and repair. I saved hundreds on downtime

Appreciate the fact that I was told that I needed only the transmission service but not the whole 40000 mile service package.

I'm berry happy with the service I received.o