When your service advisor tells me one hour for Express service and it turns out to be 2.5 hours, that's a problem. My car was in the parking, finished, for 45 minutes and no one told me. When I found out, I asked why I hadn't been notified, I was told that they are just so busy they can't handle all the volume. You've done past service for value. If I could take my car anywhere else, I would buy I'm locked in with you due to my extended warranty. You service levels are poor and you should be more diligent about treating your customers better than filling the cash bucket. It can be done. Hire someone with a business degree and have them use economics 101 to help you.
8/7/2018
STEVE H. VERIFIED CUSTOMER
Shawn was one of the best service writers I've had.
8/7/2018
CHRISTINA H. VERIFIED CUSTOMER
She was great & made sure I was in & out in a timely manner since I had another appointment to get to. I didn't have hours long wait for my car like usual. Thank you!
8/7/2018
MICHELE W. VERIFIED CUSTOMER
Darin did a super job of explaining everything thoroughly and professionally- coupled with a great sense of humor, when appropriate!
8/7/2018
JOSEPH A. VERIFIED CUSTOMER
He was patient and helpful in answering all my questions, and I appreciated his genuine sense of honesty with his answers.
8/7/2018
BRANDON S. VERIFIED CUSTOMER
Awesome
8/7/2018
GINGER B. VERIFIED CUSTOMER
Austin Bishop always goes that extra distance to make sure we are a satisfied Customer.
8/7/2018
TOM W. VERIFIED CUSTOMER
Austin is a pro. Well done. I think it odd that factory tailgate struts installed in 2015 should fail after 3 years. My Pilot is a 2006. 9 years on the originals. 3 years on the replacements. Thoughts anyone?
8/7/2018
BOBBY G. VERIFIED CUSTOMER
Crystal was paying attention to my needs, was able to make a compromise and make me happy. Thank you!
8/6/2018
Rashad L. VERIFIED CUSTOMER
Tyler was great and very professional! However, on the way back home we noticed that part of the hood was sticking up. Upon inspection the hood was not shut completely and only the safety latch was holding it down. This is concerning as we were on our way back to the east side of the state and could have run into some severe complications if this latch had given way upon a large gust from a truck passing. Also my wife and I heard a rattling noise on the drivers side of the car on the way home. I plan inspecting this in the morning as it is late and we just got home.
8/6/2018
Sharon H. VERIFIED CUSTOMER
Thanks for being so helpful. You made our recall repair process very smooth.
8/6/2018
GERALD C. VERIFIED CUSTOMER
Great staff great service
8/5/2018
Madeline M. VERIFIED CUSTOMER
Chuck was great to work with. He was very friendly and explained each step of the process clearly.
8/5/2018
ROBERT D. VERIFIED CUSTOMER
I no I had no appointment but for express service line a 1:55 minuets time for a oil change and filter. Is a bit slow. Seemed like some more personal on staff would help. Also I come every year for service and the turn over of employees looks like you all ain’t paying the employees enough to stay No body wants to see different people all the time. That screams to much of company for them selfs. Think about it.
8/5/2018
MICHAEL S. VERIFIED CUSTOMER
Tyler was very helpful and friendly and the work done on the car was as good as usual.
8/5/2018
JAVIER E. VERIFIED CUSTOMER
DH does a good job for me everytime. Its why I keep coming back
8/5/2018
MICHAEL V. VERIFIED CUSTOMER
She was amazing, checked my warranty to see if my work was covered by it, and saved me 600 bucks. That and a sense of humor. Thanks!
8/5/2018
MERRILL G. VERIFIED CUSTOMER
Outstanding service - correct diagnosis first time ???? completely repaired in one service visit.
8/5/2018
NATALYA V. VERIFIED CUSTOMER
Tyler was very friendly and helpful answering all questions that we had.
8/5/2018
Crystal A. VERIFIED CUSTOMER
First time there and Michele did amazing we will be back