Troy was very welcoming and attentive to my needs.
Thanks Troy for making me feel important!!
8/4/2017
Mike D. VERIFIED CUSTOMER
Thank you
8/4/2017
JUSTIN K. VERIFIED CUSTOMER
Troy was great. My issues were resolved on the dealer level more than satisfactory. Troy was very helpful and was always letting me know the status of my vehicle and the pending requesting to the manufacturer.
Rancho/ Troy has earned my business.
Thank you
8/4/2017
Arun B. VERIFIED CUSTOMER
David Greathouse was very efficient and helpful during my service visit. I bought the Rubicon from Rancho and have always gotten it serviced from Rancho. I usually try to get an appt with David Greathouse. He is quite knowledgeable and takes care of service requests effectively. I appreciate it that he always checks previous work done on the Rubicon as part of the service. Keep up the good work Dave! Donna and Arun
8/3/2017
Massimo B. VERIFIED CUSTOMER
Nice service and nice people
8/3/2017
WILLIAM S. VERIFIED CUSTOMER
Yes, Zachary keever was very helpful and thanks to him the service was just what I needed. Thank you for having good employees like Zachary. Bill Spencer
8/3/2017
Benjamin C. VERIFIED CUSTOMER
Allen has given the best service of anyone I've dealt with so far at Rancho in 5 years. He has a great attitude and I would gladly choose him to help me again.
8/3/2017
John K. VERIFIED CUSTOMER
For 11 months I had been trying to schedule a required recall problem
With my vehicle. When the part was supposedly in we scheduled an
Appointment for 7:30AM. I was told the work would not take long.
We added an oil change which also was supposed to Also be quick. I waited
For a phone call which was promised as soon as the car was done.
I waited all day with no call. Today I asked why no call. I was told they hadn't gotten the proper recall part but that it would be FedExed today. The previous
day I received no update! Other problems were identified with the car which
I authorized. When in late afternoon I finally received word that the vehicle was
ready to be picked up. I paid the bill and was told the car would be brought out.
After waiting about 20 minutes I went back in to see what went wrong. It turned
out that the vehicle was not really ready yet. After about twenty
minutes more the vehicle finally arrived. The customer care provided
by Marcos Fernandez was terrible!
I don't wish to spend further time discussing this problem with anyone beyond
this message.
8/3/2017
Bianca R. VERIFIED CUSTOMER
Marcos Fernandez went above and beyond to provide me the best options and price for my services.
8/3/2017
STEVEN W. VERIFIED CUSTOMER
Thanks for everything!
8/2/2017
Lee P. VERIFIED CUSTOMER
Great job. Thanks
8/2/2017
Rachel F. VERIFIED CUSTOMER
Wyatt who initially was "helping" me, had horrible customer service, so much so that I almost left to go somewhere else. Thankfully Marcos was there and was able to provide me excellent customer service. He saved a customer! Thank you Marcos.
8/1/2017
Linda R. VERIFIED CUSTOMER
I thought Troy was a good example of showing what great customer service should be this past week when I had my car in for multiple repairs. He also showed honesty and ownership of a defective replacement part and took steps to see that I got a rental and was on my way quickly. He made a long experience not quite as bad as it could've been. Kudos to Troy!!
8/1/2017
Travis K. VERIFIED CUSTOMER
Marcos was great, all the work was done etc. My only complaint is what I reserved online was not what I got at the dealer. I reserved a 20k service which shows a $125.00 cost and included filling my DEF tank. DEF was not filled and it was more than $125.00. And yes I understand the tax part but it was initially more and no DEF. Not that big of a deal but might want to educate your team what you're selling on the website.
7/31/2017
Matthew M. VERIFIED CUSTOMER
Timely, considerate and cost effective. Thank you!
7/31/2017
Douglas R. VERIFIED CUSTOMER
Excellent and fast service done cheerfully by your staff.
7/31/2017
Robert R. VERIFIED CUSTOMER
just an oil change and tire rotation-but it took 90 minutes....seems like too long
7/30/2017
Jenni M. VERIFIED CUSTOMER
It's nice to work with a dealer and not feel taken advantage of. He provided excellent customer service and makes me want to choose a dealer over small place.
7/30/2017
Mary C. VERIFIED CUSTOMER
Billy does an excellent job for you! He is very knowledgeable about the Jeep products. He is a nice person too!